The Housekeeping Team Leader is responsible for the daily supervision,coordination, and quality control of Room Attendants to ensure that allguestrooms and public areas are maintained in accordance with hotel policies,brand standards, and service expectations. The role ensures operationalefficiency, high cleanliness standards, and prompt response to guest needs.
Key Responsibilities
1. Supervision & Daily Operations
- Supervise and assign duties to Room Attendants, ensuring efficient task allocation
- Monitor work performance and provide guidance to ensure productivity and quality standards are met
- Assist in staffing deployment based on operational requirements
2. Room Inspection & Quality Control
- Inspect guestrooms, including check-out, stay-over, vacant, pick-up, and Out-of-Order rooms
- Ensure all rooms meet established cleanliness, presentation, and maintenance standards
- Conduct pre-arrival inspections for arrival rooms to ensure readiness
- Follow up on discrepancies and ensure corrective actions are taken promptly
3. Maintenance & Defect Reporting
- Identify and report maintenance defects requiring immediate attention
- Track work orders, ensuring timely follow-up and resolution
- Maintain accurate records of maintenance issues and room status updates
4. Coordination & Communication
- Work closely with Housekeeping Coordinator, Front Office and Engineering
- Ensure all vacant clean and stay-over room statuses are updated at the end of each shift
5. Guest Service & Complaint Handling
- Provide assistance to guests and respond promptly to requests
- Take ownership of guest concerns related to housekeeping and resolve issues efficiently
- Escalate complex issues to the Assistant Housekeeper when necessary
- Ensure guest privacy is respected and procedures for Do Not Disturb / Privacy are followed correctly
6. Inventory, Equipment & Compliance
- Report any loss or damage of furniture, fixtures, or equipment
- Ensure compliance with health, safety, and hygiene standards
- Adhere to all corporate and hotel policies, procedures, and brand standards
7. Lost & Found and Security
- Ensure all Lost & Found items are handled and recorded according to procedures
- Coordinate submission to the designated department (e.g., Loss Prevention)
- Maintain strict control and accountability of master and section keys
8. Operational Flexibility & Support
- Perform Room Attendant duties when required due to operational needs
- Support departmental operations and special projects as assigned
- Promote a positive and collaborative working environment
- Lead by example in delivering high service standards and professionalism
Key Competencies
- Leadership and supervisory skills
- Delegation and team management
- Organizational and time management skills
- Strong communication skills (spoken and written English)
- Guest-focused mindset
- Problem-solving and decision-making ability
- Professionalism and attention to detail
- Teamwork and quality awareness
- Ability to work under pressure in a fast-paced environment
