The Housekeeping Supervisor assists the Housekeeping Manager in the daily supervision of the Housekeeping Department according to the hotel set standard and carries out assignments as directed by the Director of Housekeeping in an appropriate manner.
- Supervise and oversee the day-to-day Housekeeping operation including inspection of guest rooms.
- Coach and train all hosts in the department, improve their work performance through inspections, corrections of standards and provide direction.
- Ensure hotel and housekeeping regulations and procedures are being followed by all housekeeping hosts.
- Attend and assist to conduct housekeeping communication meetings.
- Investigate complaints, take corrective actions and follow through.
- Inspect guest rooms, floor pantries and public areas as required and as per procedure.
- Conduct daily physical inspections of guest rooms, to ensure prescribed standards of cleanliness.
- Recommend rooms to be placed as out-of-order, coordinate with the Engineering, Front office and Butler team to make these rooms available for repair and maintenance work.
- Implement strategies aimed at cost minimization, productivity maximization without reduction of consistency and Quality Standards.
What we're looking for
- Coordinate closely with Engineering for daily maintenance and yearly repair and maintenance programmes of guest rooms and public areas.
- Complete and update Standards and Procedures for the Housekeeping department when as where necessary.
- Arrange and conduct relevant training to ensure quality and standards of service and product are maintained.
- Implement and maintain training systems to ensure that hosts have the necessary framework and skills to perform their job efficiently and effectively.
- Ensure compliance with legislated health and safety requirements within the workplace.
- Comply with all Corporate and Hotel Standards and Procedures.
