The Guest Room Team Leader must be full conversant with all housekeeping operations and procedures. He/she is responsible for assigning and supervising the activities of room attendants to ensure that guest rooms and service areas are well maintained for the comfort of residents.
- Establishes standards and procedures for work of housekeeping associates.
- Supervises, trains and retrains Housekeeping Associates.
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Schedule and carry out periodical cleaning programs.
- Inspects apartments assigned to them for maintenance and cleanliness.
- Follow up on outstanding maintenance.
- To pay special attention to VIP apartments and residents.
- Pays special attention to sick residents.
- Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
- Attends associate meetings to discuss company policies and residents complaints.
- Investigates complaints regarding housekeeping service and equipment and takes corrective action.
- Makes recommendations to improve service and ensure more efficient operation.
- Counsel, motivate, train and discipline employees when necessary.
- Daily checks to ensure no linen or equipment abuse.
- Immediate reporting of any damage to furniture, fitting and equipment.
- Performs cleaning duties in cases of emergency or staff shortage.
