Job Summary
We are looking for a responsible Housekeeping Supervisor to maintain company standards of cleanliness throughout the rooms section of the property and supervise the section housekeeping aides assigned to the housekeeping team. Relay information concerning the status of rooms to and from the housekeeping office.
Job Description
- To supervise the conduct of the Housekeeper, PA Housekeeper & housemen being always certain the regulations and policies are followed without deviation.
- To insure proper maintenance and upkeep of all apartments/rooms, hallways & service areas.
- To ensure maximum efficiency and proper care of equipment, supplies and proper storage.
- To proceed to assigned area and check ready rooms to make sure they are up to standard for check-ins.
- To report all checkouts and other information.
- To make a round of entire assigned area, checking for items in need of immediate attention such as burned-out lights.
- To keep a record of all rooms deep-cleaned in each section so that rooms are periodically deep-cleaned on a rotating basis.
- To report any damage to guestrooms, corridors, or equipment seen or reported.
- To report to the engineering department any defect or equipment failure that cannot be corrected by the housekeeping department.
- To periodically telephone the housekeeping office to advise it of all ready rooms and to receive checkout rooms.
- To inspect linen rooms and storerooms in assigned areas for cleanliness and for adequate supplies.
- To periodically report to the housekeeping manager on the quality of the performance of the housekeepers.
- Perform related ad-hoc duties as assigned.
Key Qualification
- Functional knowledge in room cleaning.
- Knowledge in customer and personal service.
- Knowledge in inventory and stock count.
- Diploma in hospitality preferred or minimum of A Level with 2 to 3 years of relevant experience in a supervisor capacity in both Operations and Housekeeping
- Computer literacy and numeracy skills.
- Familiar with hotel systems such as Hotel information system, preferred HIS Epitome, PABX, call accounting and task management system.
- Leadership and training skills.
Diversity brings us closer to the communities we serve
Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.
