Job Title: Housekeeping Supervisor
Location: Singapore (on-site, across the Figment shophouse portfolio)
Job Type: Full-time
Reports to: Operations Manager and General Manager
Compensation: Salary band shared during the interview process.
Hey Future Figment Family Member!
Ever dreamt of keeping heritage homes as pristine as the day they were restored Well, we did - and we're Figment, the rebels of hospitality, making the world a more human place to live.
Our boutique hotel-inspired homes have been called the Picassos of Singapore's Built Heritage by Travel + Leisure, with features in The New York Times, Wall Street Journal, The Straits Times, and Channel NewsAsia. Over the past 35 years, we've welcomed more than 4,000 members from companies like Grab, BCG, and Citi.
What Makes This Role Different:
- On-the-Ground Ownership: You set the bar for what Figment-clean looks like across every shophouse. Every member move-in, every viewing, every Club House event reflects your standards.
- Accelerated Growth: Staff take on significant responsibilities from day one in our hands-on scrappy startup environment. As we aggressively expand our portfolio, you'll grow alongside us with clear progression paths and potential phantom equity eligibility.
- Global Conservation Mission: As stewards of Singapore's architectural heritage, we arre pioneering the boutique homes concept globally - from London townhouses to Spanish Colonial homes in Intramuros, Manila, to colonial bungalows across India. Your work directly protects the physical fabric of irreplaceable buildings.
Role Purpose
You will lead Figment's housekeeping operation across our portfolio of Boutique Homes and the Figment Club House. Your job is to keep every house guest-ready at boutique-hotel standard, supervise the housekeeping team and external cleaning vendors, run clean turnovers between move-outs and move-ins, manage supplies and linen, enforce SOPs, and make the cleaning operation faster and sharper every month.
This is a hands-on operating role. We are looking for someone who is detail-obsessed, organised, commercially aware, and precise with follow-up. You should take pride in heritage architecture and boutique-hotel-grade presentation, but you should also be comfortable with rosters, checklists, vendor management, mobile inspection tools, and firm conversations with your team and contractors.
What You Will Own
- Lead the housekeeping team across all Figment shophouses, including rosters, training, and daily supervision.
- Run every member move-in and move-out turnover: linen, towels, household essentials, and a spotless studio on the date promised.
- Conduct daily and weekly inspections of studios, bathrooms, kitchens, and common areas coach the team to fix issues on the spot.
- Maintain Figment housekeeping SOPs for studios, common areas, and external building façades.
- Manage cleaning supplies, linen, and consumables inventory across the portfolio track par stocks and reorder before shortages hit.
- Liaise with approved vendors for laundry, pest control, and specialist deep cleans hold them to agreed standards.
- Spot wear-and-tear, damage, plumbing, and electrical issues escalate to Maintenance before members notice.
- Partner with Operations on member move-ins, viewings, and Club House events.
- Run housekeeping training, SOP refreshes, and weekly housekeeping huddles.
- Use AI and mobile tools to improve checklists, inspection records, vendor reporting, and incident logs.
What We Are Looking For
- 2-4 years in housekeeping, room operations, or facilities in a hotel, serviced apartment, boutique coliving, or premium hospitality environment, with at least 1 year in a supervisory role.
- Experience owning measurable standards and audit scores, not just participating in a cleaning rota.
- Strong comfort with rosters, checklists, inventory tracking, and basic spreadsheet reports.
- Daily use of mobile tools- WhatsApp, scheduling apps, photo-based inspection apps- and ideally AI tools such as ChatGPT or Claude for SOP drafting and message templates.
- Commercial assertiveness: you can hold the team to standard, push back on weak vendor performance, and have firm conversations while staying professional.
- Excellent written and spoken English conversational Mandarin or Malay is a plus given our team and vendor mix.
- Comfortable moving between properties in central Singapore on your feet daily.
Key Competencies
- Attention to Detail: you notice the smudge on the mirror, the linen folded the wrong way, the dust on the cornice- and you fix it before a member ever sees it.
- Operational Discipline: you live by SOPs, checklists and audit trails- and you build them where they don't yet exist.
- People Leadership: you can roster, motivate, train, and coach a small team, including holding firm conversations on under-performance.
- Cross-Functional Collaboration: you coordinate cleanly with Operations team.
- Brand Stewardship: you treat every shophouse as an irreplaceable heritage building, not a unit to be cleaned, and you make every space photograph-ready.
- Problem-Solving: heritage buildings throw curveballs- leaks, pests, finicky finishes. You triage calmly, escalate the right things, and keep operations moving.
Nice to Have
- Boutique hotel, serviced apartment, coliving, or heritage-property housekeeping experience.
- Experience managing third-party cleaning, laundry, and pest-control vendors.
- Familiarity with property management systems and mobile inspection apps (Notion, Airtable, Logit, or similar).
- Experience training and developing junior housekeeping staff.
Why This Role Matters
Figment is a premium product. We do not want a just-clean-it housekeeper. We want someone who can hold heritage-shophouse housekeeping to boutique-hotel standards, protect the physical fabric of irreplaceable buildings, lead a team, and run the cleaning operation with discipline.
If you like fast-moving operating environments, clear standards, and direct responsibility for what members see and feel every day, this role is for you.
