Position Overview
The Housekeeping Coordinator is responsible for the smooth administration of the Housekeeping Office, ensuring efficient communication, coordination of daily operations, and accurate maintenance of departmental records. The individual serves as the central point of contact for all internal housekeeping communications and supports the operational team in delivering exceptional guest service.
The Role
Housekeeping Operations
- Allocate and distribute daily room assignments to Room Attendants and Housekeeping Runners for each shift
- Coordinate daily room status, including arrivals, departures, stayovers, back-to-back rooms, and priority cleaning
- Monitor and track VIP arrivals, in-house VIP rooms, and special guest requests, ensuring timely communication with Supervisors and Room Attendants
- Manage daily traces by assigning them to the appropriate team members and ensuring timely completion and closure
- Monitor rooms displaying Do Not Disturb (DND) signs and follow hotel procedures
- Operate and maintain housekeeping systems including Opera Cloud & Knowcross
- Raise Glitches when required
- Serve as the primary contact point for all internal telephone calls to the Housekeeping Office
- Record, relay, and follow up on all guest and departmental requests promptly and accurately
- Coordinate and communicate work orders with the Engineering Department and other relevant departments
- Safeguard, issue, collect, and maintain accurate records of all housekeeping keys and PTTs
- Inspect rooms for cleanliness and readiness for arrival guests in accordance with organisational standards
Administration & Documentation
- Manage all Lost & Found processes, including receiving, recording, storage, release to owners, and disposal in accordance with hotel policy
- Maintain accurate housekeeping files, records, and operational documentation
- Print, file, and archive all required daily reports
- Update and maintain the Housekeeping Office whiteboard
- Ensure sufficient stock of housekeeping forms and administrative supplies
- Clear and archive outdated reports monthly in accordance with the hotel's record retention policy
Talent Profile
- Prior experience as Hotel Housekeeping with administrative and secretarial duties
- Basic computer literacy and familiarity with hotel management systems
