Company Description
Why work for Accor
Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel perfectly located in the heart of Bugis. Ideal for both business and leisure travellers, our 534 refurbished rooms offer modern comfort and convenience. With four MRT stations nearby, Bencoolen, Bugis, Rochor, and Bras Basah. You'll enjoy seamless access to popular destinations like Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, Bugis MRT provides a direct link to Singapore Changi Airport, making your travel even more effortless. Experience a refreshing stay in a prime central location.
Job Description
- Clean guest rooms, guest floors, and service areas according to hotel cleanliness standards to ensure a hygienic environment
- Verify and update room status reports accurately to maintain real-time room availability information
- Inspect and release rooms to Vacant/Clean status within allocated time, following hotel procedures to support efficient room turnover
- Greet and acknowledge guests on the floor to make them feel valued and cared for
- Respond promptly and professionally to guest requests to enhance guest satisfaction
- Safeguard guests personal belongings by maintaining vigilance and security awareness at all times
- Organize and restock floor pantries to ensure supplies are readily available and neatly arranged
- Maintain and properly store work stores, trolleys, and equipment at the end of each shift to ensure operational readiness
- Inspect equipment regularly and report any defects promptly to maintain functionality and safety
- Use cleaning chemicals and supplies correctly by following prescribed dosages and safety guidelines to ensure safe and effective cleaning
- Conduct self-inspections using the hotel's quality checklist to verify that cleaning meets required standards
- Support sustainability initiatives by conserving natural resources during daily tasks
Qualifications
- Diploma in Hospitality Management or a related field
- Minimum 34 years of experience in a similar hotel housekeeping role
- Strong guest service mindset demonstrated by anticipating and responding warmly and professionally to guest needs
- Excellent organizational and time management skills to manage workload efficiently
- Passion for delivering memorable guest experiences through attentive service
- Willingness to learn and grow within the hospitality industry
- Maintain high standards of hygiene, grooming, and personal presentation
- Good communication skills to interact effectively with guests and team members
