Custom Field 3: 17034
Housekeeper (Quincy Hotel)
Responsibilities
- Supervise housekeeping operations to ensure cleanliness, orderliness, and compliance with standards across rooms, apartments, and common areas.
- Inspect rooms and facilities before check-in and after check-out, follow up on defects, missing items, and coordinate replacements.
- Handle guest and tenant complaints/requests promptly, delivering courteous and professional customer service at all times.
- Manage manpower, schedules, supplies, and equipment to ensure adequate staffing and smooth daily operations while controlling costs.
- Maintain accurate inventories and records, including assets, guest supplies, linens, promotional materials, and VIP/CIP guest details.
- Coordinate check-in/check-out inspections and inter-departmental communication with Front Office, Concierge, Bell Counter, and vendors.
- Train, guide, and evaluate housekeeping staff, recommend operational improvements, procedures, products, and equipment in line with standards.
- Ensure safety, security, and compliance, including key control, fire and WSH regulations, vendor coordination, periodic deep cleaning, and other assigned duties.
Requirements
- O-Level or above
- At least 3 years of supervisory experience in Hotel Housekeeping
- Possesses good leadership skills and knowledge of housekeeping of guestrooms and public areas
