Job Title: Hotel Receptionist
Salary: $ 2,500 to $ 4,200 per month
Working Days: 6 days per week
Working Hours: Shift work (according to roster)
Job Description
- Welcome guests and provide professional customer service throughout their stay.
- Handle guest check-in and check-out procedures efficiently.
- Verify reservations and update guest information in the hotel management system.
- Answer phone calls, emails, and enquiries regarding room bookings and hotel services.
- Process payments, issue receipts and invoices, and maintain accurate transaction records.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Handle guest requests, feedback, and complaints professionally, escalating issues when necessary.
- Provide information on hotel facilities, nearby attractions, and transportation options.
- Maintain the cleanliness and organisation of the front desk and reception area.
- Prepare daily reports and perform other administrative duties as assigned.
- Perform any other duties assigned by the supervisor or management.
Requirements
- Good communication and interpersonal skills.
- Customer service-oriented with a positive attitude.
- Able to work rotating shifts, weekends, and public holidays.
- Basic computer literacy experience with hotel reservation systems is an advantage.
- Prior experience in hotel reception or customer service will be an added advantage, but training can be provided.
