About the role
As the Hotel Operations Manager, you will play a pivotal role in ensuring the smooth and efficient running of our hotel in the Chinatown Central Region. This full-time position will see you overseeing all daily hotel operations, from front desk management to staff supervision and guest experience optimization.
What you'll be doing
- Manage and oversee all hotel operations, including front desk, housekeeping, and maintenance
- Develop and implement operational strategies to enhance efficiency, guest satisfaction, and profitability
- Lead, motivate, and provide training to a team of hotel staff to ensure exceptional service delivery
- Monitor and analyse hotel performance metrics, identifying areas for improvement
- Ensure compliance with relevant industry regulations, safety standards, and brand guidelines
- Collaborate with other departments to coordinate hotel activities and address guest inquiries
- Manage the hotel's inventory, procurement, and budgeting processes
What we're looking for
- Experience in hotel operations management or a related field
- Strong leadership, problem-solving, and decision-making skills
- Excellent communication and interpersonal abilities to effectively interact with guests and staff
- Proficient in hotel management software and data analysis tools
- Thorough understanding of the hospitality industry, including trends, best practices, and regulatory requirements
- Ability to multitask, prioritize, and work under pressure to meet deadlines
About us
Set in Singapore's vibrant Chinatown, our hotel is a 46-room design hotel that offers a contemporary take on the traditional heritage shop house.
