Hotel Operation Manager

Operations ManagementCoordinate and manage daily cleaning tasks across multiple sites (offices, malls, condos).Ensure sufficient manpower and proper scheduling for each project.Conduct site inspections and quality checks to ensure service standards are met.Resolve operational issues promptly, including urgent or after-hours situations.
Conduct performance appraisals and address disciplinary issues.
Staff SupervisionLead, train, and support supervisors and cleaning staff to perform effectively.Ensure proper attendance, discipline, and adherence to company policies.Provide on-the-job coaching and monitor staff performance regularly.Support recruitment and deployment of new cleaners.
Client RelationsAct as the main point of contact for clients regarding operational matters.Handle client feedback and complaints professionally and promptly.Build and maintain strong relationships with clients to ensure satisfaction and retention.Conduct regular site visits and communicate updates to management.
Administration & ReportingManage inventory, cleaning materials, and equipment usage.Track operational costs and ensure efficiency.Prepare daily/weekly reports on manpower deployment, job completion, and service quality.Support management in planning for company expansion or new contracts.
Recruit, train (On-the-Job Training), motivate, and provide coaching to cleaning teams.

Requirements:

• Deg ee or equivalent qualification preferred.
• Minimum 3 years of experience in cleaning, hotel hotel housekeeping, or service operations.
• Strong leadership, communication, and problem-solving skills.
• Able to work independently and handle multiple tasks under pressure.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Possess a valid Class 3 driving license (advantage).
• Must be willing to work 6 days per week and be on standby for urgent operations.
• Must able to work shift work, weekends and public holidays (if operation needed)