Hostess/ Reservations manager

About the company

Loulouca is a contemporary dessert house built on precision, intention, and continuous improvement. We believe great work comes from consistency, attention to detail, and a willingness to learn.

As part of our opening team, you will play a key role in shaping our standards and culture from day one. We value positive, upbeat energy, strong teamwork, and a shared commitment to taking ownership of your work.

Work schedule: 5 days workweek, 8 hour per day

Location: Ann Siang Hill

Start: 27 July 2026

Role overview:

We are looking for a hostess to manage guest flow across both takeaway and dine-in operations. This role sits at the front of the experience-handling reservations, managing waitlists, and guiding customers through our products with clarity and confidence. You will be responsible for creating a strong first impression while ensuring service runs smoothly and efficiently. This role requires a positive, upbeat energy and the confidence to engage with guests naturally.

Key responsibilities

• Attend to customers looking to purchase takeaway items

• Explain cakes and products clearly and confidently

• Engage customers in a warm, approachable, and proactive manner

• Guide customers in their selection where needed including dietary requirements

• Greet guests warmly and professionally upon arrival

• Communicate accurately if guests have questions regarding take away items

• Manage seating flow and guide guests to their tables for dine in service

• Maintain awareness of table status and service timing

• Manage dine-in reservations and booking systems

• Handle walk-ins and organise waitlists effectively

• Communicate accurate waiting times and manage guest expectations

• Optimise table allocation to support smooth service flow

• Manage pre-order pickups and ensure accurate handover to guests

• Pack pre order cakes carefully, maintaining presentation and quality

• Ensure all orders are prepared and handed over correctly

• Act as a central point of communication between guests and the team

• Maintain a calm, organised, and welcoming front-of-house environment

• Guide and train new team members / part timers

Requirements

• Singaporean/ PR

• Prior F&B, hospitality, or customer-facing experience preferred

• Strong communication and interpersonal skills

• Comfortable managing multiple responsibilities simultaneously (guests, reservations, takeaway)

• Organised and detail-oriented, especially with bookings and pre-orders

• Confident interacting with customers in a high-touch environment

• Good communication and teamwork skills

• Ability to work on weekends and public holidays

Please send your resume to [Confidential Information]