Hospitality Receptionist

Job Description: Receptionist (Hostel - Multi-Role)

Role Overview

As a lean boutique hostel, we are looking for a hands-on Receptionist who is comfortable wearing multiple roles. This position goes beyond front desk duties and requires flexibility and teamwork.

Key Responsibilities

Front desk & guest services:

. Handling guest enquiries (in person, phone, messaging platforms)

. Managing guest helpline and responding promptly

. Morning check-ins and afternoon check-outs (from 3:00pm onwards)

Booking & operations:

. Managing bookings across platforms

. Allocating beds and rooms to bookings

. Updating booking systems accurately

Housekeeping support:

. Assisting with light housekeeping when required

. Changing linens and preparing beds during peak periods

General:

. Ensuring smooth daily operations

. Reporting issues or maintenance needs

. Contributing ideas to improve guest experience and reviews

Working Hours

. Generally 9:00am - 6:00pm

. 5 OR 6 days work week (including 1 day on weekend)

Requirements

. Prior experience in hospitality, front desk, or customer service preferred

. Comfortable using booking systems and digital tools

. Good communication and interpersonal skills

. Willing to assist with housekeeping duties when required

. Responsible, adaptable, and team-oriented