Hospitality Service Manager
- Oversee daily operation and ensuring seamless guest service
- Oversee the daily operations of the apartment and manage all departments such as housekeeping, food and beverage
- Serves as a leader in displaying outstanding hospitality skills
- Ensuring high levels of service satisfaction by providing excellent customer service
- Managing budgets and financial plans and controlling expenditure
- Planning maintenance work, events, and room bookings
- Ensure safety and hygiene in work areas
- Ensuring compliance with health and safety regulations
- Ensure all facilities and rooms are well maintained and meet safety standards
Required Skills and Qualifications
- Experience: Previous experience in a service management role or related field is essential.
- Leadership Skills: Strong leadership and team management abilities to motivate and guide staff effectively.
- Customer-Focused: A strong customer service orientation with the ability to build and maintain relationships.
- Problem-Solving: Excellent troubleshooting and creative problem-solving skills to address service issues promptly.
- Communication: Strong written and verbal communication skills to interact effectively with customers and team members.
- Industry Knowledge: Comprehensive knowledge of industry standards, regulations, and best practices relevant to the service sector.
