Primary Responsibilities:
- Assist guests with enquiries and requests.
- Perform meet and greet in the lobby and in-room registration.
- Perform check-in and check-out for hotel guests in the most professional and efficient manner.
- Work and coordinate with other departments to satisfy guest requests/complaints.
- Interact with guests; provide warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service.
- Seek and devise new initiatives to enhance the overall guest experience.
Requirements:
- Minimum Diploma in Hotels/Hospitality Management or its equivalent .
- Minimum 3 years experience in the Hotel industry, preferably in 5-star hotels.
- Good technical knowledge of Front Office and Guest Services operations.
- Good interpersonal, communication and supervisory skills.
- Ability to use basic Microsoft Office applications Word, Excel, PowerPoint.
