Job Title: High Clienteling Manager/Senior Manager, Singapore & Malaysia
Reports to: Brand General Manager, Singapore & Malaysia
Location: Singapore
Mission:
To act as a growth engine for top client acquisition, conversion, and value creation across Singapore and Malaysia.
This role holds direct accountability for:
- Top client revenue growth
- VIC pipeline development and conversion
- Exceptional Pieces & Bespoke sales
- Partnership-driven client acquisition
The High Clienteling Manager/Senior Manager translates Guerlain's high-end ambition into tangible commercial outcomes, driving both immediate sales impact and long-term client value
MAIN RESPONSIBILITIES
A. TOP CLIENT PIPELINE & REVENUE OWNERSHIP
- Build and manage a strong pipeline of top clients, ensuring consistent conversion into active spending clients and progression across the growth funnel
- Drive targeted engagement across top client segments aligned with SG and MY market priorities to maximise revenue contribution
- Develop structured action plans for top-tier clients to drive sustained growth
- Own and deliver top client revenue growth targets across Singapore and Malaysia
B. HIGH CLIENTELING ACTIVATIONS
- Design & execute high-impact top-client activations to drive engagement, conversion, and sales
- Deliver strong commercial outcomes through effective engagement and follow-up
- Lead key activations across boutiques, OOH events, and partner platforms
C. EXCEPTIONAL SALES & STRATEGY
- Drive the identification of high-value sales opportunities within the top client portfolio
- Personally engage and lead the closing of Exceptional Pieces and bespoke sales
- Drive Exceptional Pieces and bespoke sales through personalised curation and storytelling
- Build strong trust and credibility with top clients to enable repeat high-value transactions
D. STRATEGIC PARTNERSHIPS & BUSINESS DEVELOPMENT
- Develop and activate strategic partnerships to generate qualified leads and drive revenue
- Identify new business opportunities aligned with Guerlain's positioning
E. RETAIL COLLABORATION & SALES ACCELERATION
- Partner closely with retail teams to identify and engage top clients
- Support retail teams in elevating engagement and conversion of top clients
F. PERFORMANCE TRACKING & INSIGHTS
- Monitor client performance and identify opportunities for growth
- Provide insights to optimise client engagement and commercial outcomes
Support additional business priorities as required
Professional Experience
- Proven track record in luxury sales or high-value client management, with direct exposure to UHNW or VIC clientele
- Demonstrated ability to drive revenue and close high-value transactions
- Experience in partnerships, business development, or private client management within luxury or banking sectors
Skills
- Minimum 7 years Clienteling, CRM and business development experience in luxury goods / retail industry.
- Strong commercial acumen with a focus on conversion, pipeline management, and revenue delivery
- Ability to balance relationship building with disciplined sales execution
- Exceptional communication, negotiation, and presentation skills
- Strong analytical thinking with the ability to interpret client data, market trends, and sales performance.
Personal Attributes
- Results-driven with strong ownership mindset
- Highly disciplined and execution-focused
- High level of discretion and professionalism
- Strong personal presence and credibility in luxury environments
- Entrepreneurial and proactive
