about the company:
Our client is a leading global e-commerce and technology company, it connects businesses and consumers through innovative digital platforms. It offers services in online retail, cloud computing, digital payments and logistics.
about the job:
- Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
- Troubleshooting and resolving single customer issues with Windows
- Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
- Using remote administration tools to resolve issues on desktops, laptops, and printers.
- Update policies, procedure, and documentation relevant to project or operation
- Ensure compliance with standards, policies, and processes
- Ensure all Asset and Inventory up to date and accurate in system
skills and experience required:
- 2+ years of desk side work experience in large enterprise companies
- Strong knowledge in User & VIP Support and ITIL methodology
- Familiar with Mac and Window OS system
- Pleasant with good telephone manner, mature and independent
- Able to work under pressure, self-motivated, strong problem solving and analytical skills
- Strong data analytic, communication & interpersonal skills
- MCP certified
To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [Confidential Information] (EA: 94C3609 /R23111951)
