(Healthcare) Senior Manager / Manager - Business Office Operations #HTJ

Key Responsibilities

. Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines

. Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards

. Handle escalated cases and ensure prompt effective resolution

. Identify process gaps, improve, and streamline processes to enhance patients satisfaction and experience

. Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements

Interested candidates, please forward your resume to [Confidential Information]

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)