Healthcare Performance & Quality Improvement Manager

• Lead and support continuous improvement and innovation initiatives to enhance quality of care, patient safety, productivity, and staff and patient experience across hospital and community care settings.

• Partner with senior leadership to plan and implement quality and innovation programmes in line with national healthcare standards

• Design and deliver customised training and hands-on workshops in Lean Thinking and Human Factors methodologies

• Manage the hospital incident reporting system and oversee Serious Reportable Events, ensuring timely submission to MOH.

• Facilitate and monitor quality improvement initiatives arising from quality assurance and clinical committees.

• Champion safety culture initiatives, including the Speaking Up programme, and organise annual quality and safety events.

• Collaborate with external organisations on quality improvement projects, conferences, and cross-institutional initiatives, and support other duties as assigned.

Requirement

• Degree in Business, Engineering, Design, or a healthcare-related field,

• With At least 5 years experience in healthcare Lean Six Sigma Green/Black Belt required if no healthcare experience.

• Experience in facilitating workshops, applying Design Thinking, and implementing human-centred design solutions.