The Healthcare Operations oversees the operational performance of our clinics, uplift service standards, and shape the patient experience. This role partners closely with clinic teams and doctors to improve workflows, support growth, and drive continuous improvement across the Group.
- Oversee day-to-day clinic operations to ensure efficient use of manpower, space, and resources for smooth service delivery.
- Uphold organisational policies while identifying opportunities to streamline processes and improve operational effectiveness.
- Enhance patient experience through workflow optimisation and proactive management of feedback and service recovery.
- Ensure compliance with healthcare regulations, safety requirements, and quality standards across all clinics.
- Lead, coach, and develop the operations team, fostering strong collaboration with doctors, clinic staff, and external partners.
- Monitor operating costs and implement initiatives to drive cost efficiency and sustainable performance
Leadership Profile
- Minimum 8 years of managerial experience within a healthcare or clinical operations environment.
- Degree in Nursing or a related healthcare discipline is an advantage.
- Demonstrated ability to build, lead, and influence teams in a multi-stakeholder healthcare setting.
- Strong communication and stakeholder management skills, with confidence engaging doctors, clinic teams, and senior management.
- Analytical and solutions-oriented, with a track record of driving operational excellence and continuous improvement.
- Comfortable working with data and systems, with strong proficiency in Microsoft Office and an openness to leveraging technology to improve efficiency and performance.
