Healthcare Operations Coordinator - 2 shifts (Customer Service/ Logistics Focus)

What you'll be doing

• Act as the main point of contact between frontline, operations, and support teams to ensure smooth service delivery

• Handle customer enquiries, requests, and escalations in a timely and professional manner

• Coordinate workflows across departments (e.g. service, delivery, support teams)

• Monitor daily operations and identify opportunities to improve processes and turnaround time

• Support implementation of new processes and operational initiatives

• Perform system updates, billing adjustments, and data entry accurately

• Maintain proper documentation, records, and inventory tracking

• Prepare reports and assist Team Lead with operational coordination

What we're looking for

• Diploma in Healthcare/ Business or related studies

• Prior working experience in call centre/ shipping/logistics operations

• Comfortable working in a shift-based environment

• Strong coordination and multitasking skills in a fast-paced setting

• Experience handling high-volume enquiries and escalations

• Familiar with systems, data entry, and operational processes

• Good communication and stakeholder management skills

Interested applicants, kindly furnish us with your full and detailed resume in MS Words format and click Apply Now button.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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