Head, Warehouse Management System

Job Description

The FairPrice Group Supply Chain Business Unit (FPG SC BU) or Grocery Logistics of Singapore Pte Ltd (GLS) is a key logistics service provider to NTUC FairPrice Group and external customers. Our services provided include inbound logistics, warehouse and fulfilment and last mile delivery to the stores, customers and B2C home delivery.

Job Purpose

You will lead the Warehouse Management System team in all development, integration, alignment and change management initiatives relating to the WMS. You will be a key member to contribute towards the actualisation of our digital transformation journey in line with FairPrice Group's 2030 vision and Supply Chain's mult-year programme in modernising and resetting the logistics network.

Responsibilities

. Strategic lead for all WMS initiatives, system roadmap, integration with automation, digital transformation, and alignment with 2030 transformation plan and Store-Friendly Flow programs

. Develop end-user centric systems strategy for WMS and WCS integration by working closely with the Industrial Engineering and Warehouse Operations teams

. Lead the Unified WMS program aimed at harmonising the technology for all warehouses operation needs and standardising workflow and system flow to support omnichannel grocery business logistics operations

. Project management for end-to-end WMS design, drives the roll-out, manage the phases and track and report project status, vendor delivery and stakeholders adoption

. Provide technical expertise to ensure well designed, well tested and deployable WMS and WCS system integration through rigorous testing following the protocol and ensure strong documentation and user training

. Drive cross-functional alignment across all user groups according to the Planning and Development Team's supply chain network design strategy, ensuring and co-developing enterprise level integration with other systems (Inventory, ERP and other applications)

. Provide leadership beyond technical expertise to serve as the bridge between end users (Operations teams) and process designers (Planning team and consultants) and develop change management plans including showcase, training and sharing of best practices

. Key personnel to represent senior management and working teams in all interfaces with tech vendors, including the assessment of credentials and work quality, management of project timeline and budget and lead multi-vendors coordination

. Lead system solutioning to ensure WMS roadmap is designed and delivered according to omnichannel business strategy needs, external business needs and vision and integration with innovation efforts such as smart glasses

. Plan BCP, disaster recovery and major incident handling SOP and put in place resource plans for first response in times of system failures and oversee internal team and external vendors in resolving downtime

. Develop a structured approach in providing regular maintenance. system health checks and ticketing response handling and improve overall data visibility for warehouse teams

Qualifications:

1. Educational Background:
   • Bachelor's degree in Industrial Engineering, Computer Science, Information Systems, or a related field.
2. Professional Experience:
   • 6-9 years of experience in implementing, configuring, and supporting Warehouse Management Software solutions, preferably the modern WMS experience (Manhattan or blue yonder)
   • Prior experience in managing and leading a team of technical specialists or analysts.
3. Technical Skills:
   • Strong proficiency in MS SQL with experience in developing and optimizing queries and stored procedures.
   • Familiarity with ERP systems and warehouse management products is preferred.
4. Analytical and Problem-Solving Skills:
   • Excellent analytical and problem-solving skills, with the ability to assess operational barriers and propose effective solutions.
   • Experience in troubleshooting software business systems and identifying root causes of issues.
5. Industry Knowledge:
   • Familiarity with E-Commerce industry practices and operations management concepts is a plus.
6. Interpersonal Skills:
   • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
   • Proven ability to adapt to a fast-paced, dynamic environment and manage multiple priorities effectively.
7. Flexibility and Commitment:
   • Ability to work flexible hours, including weekends, and travel when required.

At Fairprice Supplychain, we value innovation, collaboration, and continuous improvement. If you are passionate about leveraging technology to drive operational excellence in the retail industry, we encourage you to apply for the WMS Manager role and be part of our dedicated team.