Head Spa Therapist

JOB SUMMARY

Reporting to the Director of Wellness , the Head Spa Therapist will train and manage the Spa Therapists in delivering exceptional spa treatments, ensuring a luxurious and rejuvenating experience for the guests. This role involves training and providing a range of spa therapies, maintaining a serene and professional atmosphere, and upholding the highest standards of guest experience and care.

WHAT YOU WILL BE DOING :

Spa Treatments

. Perform a variety of treatments, including massages, facials, body scrubs, wraps, and other spa services tailored to guest needs.

. Maintain a deep understanding of various therapies and recommend appropriate treatments based on client preferences and concerns.

Guest Experience & Care

• Provide an exceptional guest experience, ensuring every interaction is professional, warm, and personalized.
• Follow up post-treatment to ensure guest satisfaction and provide product or service recommendations.

Operational Support

. Prepare treatment rooms before and after each session, ensuring cleanliness, hygiene, and readiness at all times.

. Monitor and maintain spa supplies and equipment, reporting needs to the relevant team.

. Adhere to all safety and sanitation protocols to maintain a high standard of cleanliness.

Team Collaboration

. Collaborate with the wellness and operations teams to create a seamless and elevated experience for guests.

. Conduct training sessions fir the Spa Therapists and participate in team meetings to enhance skills and align with the hotel's standards.

. Observe all brand/operating standards and/or LQA.

. Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.

. Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

. Perform any other duties and responsibilities that may be assigned.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Recognised certifications in massage therapy, beauty therapy, or related fields are required.
• Minimum 5 years of experience as a spa therapist, preferably in a luxury spa or wellness environment
• Expertise in various spa treatments with strong technical skills and knowledge of anatomy and physiology
• Strong interpersonal and communication skills, with a guest-centric approach
• Has a polished and professional demeanor with a commitment to delivering exceptional service
• Flexible with working days and hours including weekends and public holidays