Key Accountabilities
Underwriting Risk Management
- Develop and maintain comprehensive underwriting guidelines and framework specially designed to support new products and new business strategies, ensuring they remain competitive.
- Manage the technical relationship with reinsurers to ensure treaty compliance, optimising risk-sharing arrangements or facultative support.
- Ensure that underwriting limits and payment authorization limits within the system are configured in accordance with the Delegated Underwriting Authority as approved by the Board.
- Assist the Head of UW & Claims by preparing technical updates to the UWCC including guidelines revision, claims experience insights, and risk trend analysis.
Product Underwriting Development & Design
- Review the definitions, exclusions and the underwriting framework for all new products, ensuring they are aligned with Group UW risk philosophy.
- Periodically review medical requirements and financially underwriting limits to remain competitive within the Malaysia market.
- Provide technical expertise on benefit definitions to ensure technical underwriting intent is enforceable and clear.
- Provide historical underwriting data and technical view to support product pricing.
Underwriting System
- Serve as the primary business owner for the UWMe, ensuring that the UW rule is aligned with the technical underwriting philosophy.
- Continuously refine automated underwriting rules to maximize STP while maintaining risk control and quality standards.
- Ensure UWME and OWB system enhancements or new rule deployments is accurately captured and aligned with technical underwriting intent.
Underwriting Quality Review
- Establish and maintain robust UW Quality Review framework o systematically audit underwriter and STP decision for technical accuracy.
- Perform monthly UW QA review to ensure consistency in the application of guidelines.
- Identify recurring underwriting errors or technical gaps through the UW Quality Review and implement corrective action plans or technical training.
Technical Underwriting Training
- Develop and execute and annual UW training roadmap, ensuring all underwriters achieve a min of 20 credit hours to maintain technical proficiency and professional standards.
- Lead mandatory training sessions on new product frameworks and any guidelines updates to ensure underwriters are fully aware of changes.
- Conduct specialised training sessions focused on financial UW and complex medical risks to improve the team's ability to assess the high SA and complex medical cases.
- Implement a structured assessment process to ensure underwriters are well equipped and technical sound before they are granted higher levels of delegated authority.
Qualifications / Experience
- Degree in Medicine, Biomedicine and/or relevant sciences AND/OR
- More than 10 years experience in Life Insurance, with 2 years of senior leadership roles in Underwriting portfolio
- Life Insurance professional qualification is advantageous, i.e. FMII, LOMA, FALU and etc.
KNOWLEDGE & COMPETENCIES
- Deep knowledge of life insurance underwriting principles, life insurance products for individual and group
- Knowledge of local regulations and compliance requirements related to life insurance industry and their application in underwriting and claims
- Able to leverage technology for operations efficiency
General Skills
- Strong communication skills, written and verbal
- Strong leadership and team management skills, able to motivate and develop high performing team
- Strong analytical skills
- Strong customer focus mindset
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Head of Technical & Governance
Location: Kuala Lumpur
Contract Details: Permanent
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