Head of Sales Operations - BytePlus

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job highlights

Positive team atmosphere, Paid leave, Flat organization

Responsibilities

Join the Fast-Growing BytePlus Team

BytePlus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the BytePlus Team, you help enterprise customers build what's next for their business. Leveraging ByteDance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission.

Roles & Responsibilities

1. Strategic Business Partner

- Serve as the core business partner to regional Sales Leadership across APAC, EMEA & Emerging Markets, owning Forecasting Accuracy and Revenue Certainty as primary operating KPIs for assigned regions.

- Drive end-to-end Lead to Cash (L2C) process optimization, from lead routing, account segmentation, opportunity management to contract closure and revenue recognition.

2. Operating Cadence and Sales Management

- Design and lead core operating rhythms including Top Accounts Review, Pipeline Review, Forecast Review, and QBR (Quarterly Business Review), ensuring business health and forecast reliability across multi-region teams.

- Establish standardized sales motions and account management playbooks, driving consistency in execution while accommodating regional market nuances.

- Monitor daily sales performance through real-time dashboards and early-warning mechanisms, intervening proactively when pipeline gaps or execution risks are identified.

3. Data-Driven Insights & Risk Management

- Build and oversee full-lifecycle forecasting methodology and data operations infrastructure, including multi-role dashboards and predictive analytics capabilities.

- Conduct deep-dive analysis on prospect volume, account coverage, new-customer conversion, existing-customer retention, and partner-sourced pipeline, delivering actionable business insights and risk alerts to regional leadership and HQ.

4. Sales Enablement & Best Practice Replication

- Translate corporate strategy into executable sales playbooks, and channel policies, ensuring frontline teams are equipped to win.

- Design and deliver sales training programs (e.g., process acceleration, opportunity mining, solution selling) and incentive schemes that align behavior with strategic priorities.

- Systematically codify and scale proven wins across teams and regions, leveraging CRM automation to reduce friction and accelerate adoption.

5. Cross-Functional Collaboration & Systems Optimization

- Act as the primary interface between Sales and back-office functions (Finance, Legal, Product, Marketing, MI, BI), aligning cross-departmental resources to land business rules and resolve blockers.

- Drive CRM and sales tool optimization, partnering with Product and Engineering teams to streamline workflows, automate manual processes, and enhance data quality.

- Support ad-hoc strategic initiatives including M&A integration, new market entry, and partner program launches.

6. Team Building & Capability Development

- Build and mentor a high-performing regional Operations team, instilling capabilities across Market Scanning, Replicate Wins, Risk Identification, and Efficiency dimensions.

- Establish career ladders, SOPs, and knowledge management systems to ensure operational continuity and talent pipeline health.

Qualifications

Minimum Qualifications

- Bachelor's degree or above in Business Administration, Economics, Computer Science, or a quantitative field.

- Minimally 5 years of progressive experience in Sales Operations, Business Operations, or Revenue Operations, with at least 3 years in a leadership role managing regional or global teams.

- Deep hands-on experience in B2B SaaS, Cloud Computing, or AI/ML infrastructure businesses prior exposure to enterprise software sales cycles and channel/partner ecosystems is essential.

- Proven track record of building operational systems from 0 to 1 in high-growth environments, including customer segmentation frameworks, L2C data infrastructure, and forecasting methodologies.

- Demonstrated success in multi-region operations, with sensitivity to cultural and regulatory differences across markets.

- High oral and written fluency in Mandarin is required as this role requires close collaboration with internal stakeholders from China.

Preferred Qualifications

- Experience working in global tech companies with global expansion and familiarity with their internal operating rhythms and data systems.

- PMP certification or equivalent proficiency in SQL, Python, or BI tools (Tableau, PowerBI) experience with CRM platforms (Salesforce, HubSpot, or proprietary systems).

- MBA or Master's degree from a top-tier institution preferred.