Head of Payments & Cash Management Operations

What is this position about

The role, reporting directly to the APAC CTS Flow & Filtering Operations Head (COO Singapore), is responsible for leading the Singapore PCMO team (including Middle Office, Current Account, Teller Operations and outsourced cash processing functions) and ensuring smooth, compliant daily processing of payments, cash management, and deposit activities across local and regional entities. Key duties include overseeing operational controls, SOPs and risk assessments managing staffing, capacity planning and service level adherence handling payment investigations, OFAC and AML related escalations driving cost control, forecasting and BCP readiness leading continuous improvement initiatives to boost straight through processing and support new system roll outs and acting as the regional subject matter expert for cash management operations while upholding BNPP's regulatory, compliance, security and inclusion standards.

What would be your typical day at BNPP Paribas look like

Primary Responsibilities

. Manage the dept in line with Bank's strategy & policies.

. Direct responsibility for smooth daily operations of SG PCMO teams comprising Middle Office, Current Account & Teller Operations & have oversight responsibility for cash processes outsourced to ARPC, to ensure that all transactions are pre-processing checks/scanned/processed promptly & accurately with minimum errors & incidents, in accordance with internal & external guidelines, established control procedures & regulatory requirements.

. Supervise operationally SG PCMO back-office, including CDL (sight deposits, term deposits & liquidity management) middle offices.

. Make sure all operational procedures & permanent controls are effective & well in place harmonized & enforced across all entities (local & regional). Ensure relevant SOP / Risk Assessment/Control checkpoints, ORUS are updated & maintained & in line with Management policies, compliance &/or regulatory requirements. Ensure proper controls, monitoring & escalation/resolution of payment/nostro breaks & other operational issues/gaps.

. Manage daily resource capacity & flexibility including shifts, holidays & service hours coverage in line with Business requirements.

. Adhere to external cut off times for local cheque clearings & domestic/international payments processing

. For outsourced activities, to ensure pre-processing checks are performed in accordance to SOP & transactions scanned to ARPC as per SLA cut offs

. Provide processing support for internal & external customers & act as main liaison between ARPC & Business Lines/clients. Provide oversight on activities outsourced to ARPC.

. Manage payment investigations including L2 SHINE reviews/escalations, NY OFAC queries etc

. Ensure staff are well trained for their roles, are up to date with new policies/procedures & applicable regulatory requirements, & comply with bank mandatory requirements.

. Regular review of staff system profiles & accesses to ensure the required accesses are valid

. Ongoing cost control & cost management

. To perform timely management reporting & ensure adherence to FORECAST incident reporting policy

. Ensure BCP procedures are up to-date & participate actively in BCP drills/exercises to mitigate risk

. Responsible for the implementation of Target Operating Model in SG PCMO (if any).

. Lead the efforts & all possible initiatives so as to constantly improve STP rate & streamline processes for greater efficiency in PCMO with direct impact on the Cut of Time offer proposed by the Bank to Clients

. Contribute & coordinate with IT teams onto new systems/features deployment impacting SG cash management to ensure all new systems or upgrades are well tested before implementation while guaranteeing proper execution of operations (e.g., BPH, MTS, etc.) to mitigate op risk.

. Contribute on the review of USD domestic flows in SG in relation to the remediation initiatives

. Key contributor on GFS reviews for SG PCMO

. Implementation of the SR7/R16 GFS TOM for Incoming payment messages & related initiatives for SG PCMO

. Contribute in the roll out of new processes & adoption of operational controls in line with updates or changes in Group Compliance/ Regulatory Requirements as it impacts PCMO

. Active participation on ad hock tasks &/or projects as assigned by Management from time to time

. Bring Direct contribution to BNPP operational permanent control framework

. Minimize operational failure, including but not exclusively the risk of fraud by helping to devise & by implementing sufficient regular controls

. Ensure appropriate escalation to management &/or permanent control (or compliance as appropriate) as soon as an issue is identified.

. Comply with internal & external regulatory & compliance requirements

. Comply with the BNPP standards of Code of Conduct

. Comply with the BNPP IT Security policies

. AntiMoney Laundering / Financial Sanctions AML/FS) related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FSrelated Group Policies & execution of associated operational controls, & to promptly escalate any resulting hit for analysis & decision

Other contributions

. Contribute to the CIB of Tomorrow / BNPP 2020 Initiatives for Corporate Bank.

. Contribute to development of solutions/workarounds for client RFPs/ business requirements

. Contribute to the transformation of regional organization towards the target operating model.

. Be one of the Regional subject matter expert on Cash Management Operations processes to other APAC countries.

What is required for you to succeed

. Cash Management products & Operations knowledge & experience

. Cash IT system knowledge

. Group rules & policies

. APAC network & regulations

. Systems & process

. Control awareness & operational risk skills

. People skills & management experience

. Good Communication skills

. Customer & Service Focus

About BNP PARIBAS

As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

. BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

. BNP Paribas MixCity which fosters better representation of women at all levels of the organization

. Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

. BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year