Head of Operations (Retail)

The Employer is a fast-growing, multi-brand consumer retail group with a diverse portfolio across food, footwear, and apparel segments. The business is entering its next phase of expansion, with new brand/store launches and entry into new markets. It is seeking a hands-on, commercially astute retail operations professional to take full ownership of retail operations and execution excellence across selected markets in SE Asia.

Position: Head of Operations (Retail)
Location: Singapore
Reports to: CEO

Role & Responsibilities

As the principal Operating Leader, the selected candidate will be fully accountable for end-to-end retail execution across a multi-brand, multi-store portfolio. He/She will translate brand and commercial strategies into disciplined operational delivery, ensuring consistent customer experience, strong financial performance, and operational readiness across all locations.

He/She will work closely with Brand, Commercial, Finance, and HR teams, while owning store operations, visual merchandising execution, new store openings, and people leadership.

A strong on-ground presence is essential, with regular store visits and direct engagement with field teams. This role is designed to professionalise, stabilise, and scale operations, allowing the CEO to step back from day-to-day execution.

Key Accountabilities include:

• Own retail operations and business excellence across all brands and market
• Drive sales growth, productivity, and store-level profitability
• Lead flawless execution of visual merchandising, campaigns, and launches
• Deliver new store openings on time, on budget, and to brand standards
• Build scalable SOPs, controls, and operating frameworks
• Develop a strong retail leadership bench and high-performance culture

Requirements

Ideal candidates will have:

• 1520 years of experience in multi-site, multi-brand retail or consumer operations
• Proven track record leading large store networks and new store rollouts
• Strong P&L ownership, KPI discipline, and commercial judgment
• Hands-on, field-oriented leadership style. Entrepreneurial spirit.
• Experience in fast-paced, founder-led or high-accountability environments preferred
• Decisive, resilient operator who thrives on execution, sets high standards, and can balance brand nuance with operational rigor.