. Strategic & Operational Leadership
- Drive operational efficiency, service excellence, profitability, and scalability across the Group's clinical operations.
- Translate the Company's strategic direction and Chief Operating Officer's (COO) priorities into actionable operational plans and initiatives.
- Provide leadership and oversight across the day surgery centres, specialist centres and other assigned clinical operations.
. Financial & Cost Control
- Plan, manage, and optimize operational and capital expenditure (OPEX/CAPEX) budgets.
- Establish and monitor operational KPIs, billing reconciliation and cost performance to drive operational efficiency.
- Conduct periodic reviews of clinical operations and KPIs and provide recommendations to Management.
. Manpower & Resource Optimization
- Oversee manpower planning, staff deployment and resource utilisation across the clinical operations.
- Lead and develop the Operations team and frontline operational staff.
- Work closely with HR and relevant stakeholders on manpower requirements, workforce productivity and capability development.
- Ensure clinic infrastructure, equipment and operational resources are appropriately maintained and fit for purpose.
. Regulatory Compliance & Quality Standards
- Maintain strict compliance and abreast up-to-date to Ministry of Health (MOH) standards, healthcare regulations, and corporate Standard Operating Procedures (SOPs).
- Ensure compliance with financial controls, billing policies and applicable data protection and information security requirements.
Service Excellence &Continuous Improvement
- Drive continuous improvement initiatives to enhance operational efficiency, patient experience and service quality.
- Review operational workflows and implement process improvements across the clinical centres.
- Act as an escalation point for significant operational and service-related issues
Qualifications
- Bachelor's degree in Healthcare Management, Business Administration, or a related field.
- At least 8 years of relevant operational experience, with at least 5 years in a managerial or leadership capacity, preferably within healthcare or another highly regulated environment.
- Strong competencies in budgeting, stakeholder communication, manpower planning, and regulatory compliance.
