Overview
As the Head of Operational Risk, you will design, implement, and oversee a world-class operational risk management framework across our global crypto exchange and payments business. You will act as a bridge between the structured governance of traditional investment banking and the fast-paced innovation of the digital asset industry.
As a regulated entity across multiple jurisdictions, our operational risk work must satisfy the most rigorous requirements from regulators worldwide. This role offers unparalleled exposure to global operations within a sophisticated organization. You will navigate a complex ecosystem featuring multi-asset classes and diverse business types, supported by a collaborative leadership team and high-caliber risk professionals.
Key Responsibilities
1. Global Framework & Strategy
- Lead the design and execution of the Enterprise Risk Management (ERM) strategy, ensuring it meets the stringent standards of global financial authorities.
- Maintain a robust Operational Risk Management Framework (ORMF) that scales across diverse sub-entities and types of businesses while remaining compliant with local jurisdictional laws.
- Standardize risk methodologies to provide a unified Single View of Risk for both internal board reporting and external regulatory scrutiny.
2. Core Operational Risk Exercises
- RCSA Leadership: Design and implement operational risk assessment such as Risk and Control Self-Assessment (RCSA) process across all business lines (Trading, Custody, Payments, Engineering, etc.).
- KRI & Incident Management: Develop accurate Key Risk Indicators (KRIs) and manage the operational loss event lifecycle, ensuring Root Cause Analysis (RCA) leads to tangible control improvements.
3. Regulatory Excellence & Business Resilience
- Regulatory Satisfaction: Ensure all operational risk activities satisfy the rigorous expectations of regulators in jurisdictions that the firm operates and holds license with across Asia, Europe and America.
- Strategic Input: Act as a critical bridge by translating regulatory requirements into actionable inputs for our business lines.
- Resilience Advisory: Partner with business leaders to help them internalize these requirements, directly improving our compliance posture and overall risk-resilience practices across the organization.
4. Cross-Functional & Global Collaboration
- Partner with Commercial, Product, Engineering, and Liquidity Management teams to assess risks associated with multi-asset class product launches.
- Collaborate with Legal, Compliance and Finance to ensure risk policies stay ahead of the evolving global regulatory and industry practice landscape.
- Manage dependencies across global sub-entities, ensuring local risks are escalated and managed with consistent group-level rigor.
Qualifications
- Experience: 10+ years in Operational Risk Management, preferrably with a significant portion spent within a global investment bank.
- Leadership: Proven track record of leading ERM/OpRisk teams with hands-on experience in managing large-scale, cross-departmental projects.
- Regulatory Provenance: Direct, hands-on experience managing audits or inquiries from major global financial regulators.
- Expertise: Mastery of standard OpRisk tools and methodologies (RCSA, Loss Data, Scenario Analysis, Stress Testing).
- Adaptability: A fast learner with the ability to apply TradFi rigor to a tech-forward, multi-asset environment.
Vision & Mission
- OSL is the first SFC-licensed digital asset platform in Hong Kong and a PayFi innovator. Through stablecoin payments, cross-border settlement and global licensing, we are building the next-generation payments network. Stablecoins have become everyday money across emerging markets and are widely viewed as blockchain's killer app, with industry focus shifting from token issuance to real-world consumer and enterprise payment adoption. The strongest growth lies in cross-border B2B payments, where providers embedding stablecoins into corporate settlement flows can capture significant volume and float. Long-term defensibility comes from regulatory licences, banking partners and cross-border corridors.
- OSL holds or has acquired licences in Hong Kong, Japan, Australia, Bermuda and Indonesia, and is expanding into Europe, Brazil, Southeast Asia and Africa through acquisitions and licence applications. With OSL Pay and StableX, we embed stablecoin settlement into bank accounts and card networks, support 150+ digital assets, and provide 24/7 fiat–stablecoin conversion. As a regulated pioneer with a startup mindset, we believe the future of payments will be driven by real adoption and scalable deployment, not technology narratives. We welcome builders who are passionate about crypto and payments to join us in shaping compliant, global payment infrastructure.
