Job Summary:
The Head of Learning & Talent Management is responsible for developing and implementing the organisation's learning, leadership and talent management strategy.
This role builds workforce capability across the organisation, ensuring employees - particularly frontline revenue and operational teams - have the skills, leadership capability and career pathways required to drive productivity, client excellence and long-term talent sustainability within an integrated property services business.
Key Responsibilities:
Learning & Capability Development
- Develop and implement the organisation's learning and capability strategy aligned with business priorities.
- Design structured learning pathways for brokerage professionals, property and facilities management teams, and corporate functions.
- Develop programmes covering technical expertise, client advisory skills, sales capability and leadership development.
- Implement blended learning solutions including classroom, digital and on-the-job learning.
Talent Management & Succession
- Design and implement talent management frameworks including succession planning and high-potential identification.
- Lead annual talent review processes with business leaders.
- Build internal career pathways and talent mobility across the organisation.
Workforce Capability Strategy
- Conduct training needs analysis across business units to identify capability gaps impacting productivity and client service.
- Translate insights into targeted learning initiatives and capability programmes.
Leadership Development
- Develop leadership development programmes for emerging leaders, managers and senior leaders.
- Strengthen leadership capability in areas such as people management, commercial decision-making and client leadership.
Learning Operations & Funding
- Oversee learning programme delivery and external training partnerships.
- Leverage government funding and workforce development initiatives where applicable.
- Track learning utilisation and effectiveness through data and analytics.
Stakeholder Engagement
- Partner with business leaders and HR Business Partners to ensure learning and talent initiatives support organisational priorities.
- Provide advisory support to leaders on talent development and capability building.
Qualifications & Requirements:
- Bachelor's degree in Human Resources or a related discipline.
- Minimum 8 years HR experience with strong exposure to Learning & Talent Management.
- At least 3 years in a senior HR leadership role.
- Experience building leadership development and talent management frameworks.
- Background in services or operational workforce environments preferred.
- Candidates with strong corporate HR experience preferred.
