Job description:
JOB DESCRIPTION
Job Title: Head of IWM Operations Shared Services Business Management
Corporate Title: Vice President
Department: Operations
Location: Singapore
Department overview:
Nomura's Operations department ensures efficient operational processes to support the company's business activities. Collaborating with senior leadership, business units, and stakeholders, the team develops effective operational strategies and provides guidance on process design, implementation, and management to align operations with business objectives. Specializing in trade processing, settlement, custody, and asset servicing, Nomura's Operations team is renowned for delivering exceptional client service. With a strong track record, commitment to innovation, and global reach, the department is poised to drive growth and success in the financial industry.
Responsibilities:
Strategic Business Management & Governance:
- Lead strategic oversight and governance of shared services operations supporting multiple business units including Trading and Wealth Management divisions
- Establish and maintain comprehensive governance frameworks for all shared services functions, ensuring alignment with business objectives and regulatory requirements
- Drive enterprise-wide change management initiatives, process optimization, and transformation projects across business lines
Stakeholder Management & Interface:
- Serve as primary interface between onshore stakeholders (traders, bankers, senior management) and operational delivery teams
- Manage complex escalations from multiple business units, providing executive-level resolution and strategic guidance
- Build and maintain strategic partnerships with key internal stakeholders, ensuring service excellence and business alignment
Offshore Operations Governance:
- Provide comprehensive governance and oversight of services received from India operations and other offshore centers
- Establish performance standards, SLAs, and quality metrics for offshore delivery teams
- Manage offshore vendor relationships and ensure seamless integration with onshore business requirements
- Drive continuous improvement initiatives across the offshore operating model
Operational Excellence & Control:
- Oversee middle office functions supporting trading operations, including trade processing, settlement, and risk management
- Manage asset transfer and sales support operations serving private banking and wealth management clients
- Implement robust control frameworks and risk management processes across all shared services functions
- Monitor operational metrics, identify improvement opportunities, and drive performance optimization
Team Leadership & Development:
- Lead and develop high-performing teams across multiple operational functions and geographic locations
- Foster a culture of continuous improvement, innovation, and client service excellence
- Provide strategic direction and mentorship to senior managers and operational staff
Role Requirements
- Extensive experience in financial services operations with deep expertise in both trading operations and wealth management support functions with experience including but not limited to the following product lines:
- Cash securities (eg Equities, Bonds, Mutual Funds),
- OTC Products (eg ELN, OTC derivatives (such as accumulators, decumulators, Options) and
- Funds (Mutual Funds, Hedge funds etc)
- Able to manage the initiatives and projects relating to system change or workflow within Operations with Business.
- Proven track record in managing shared services organizations, including offshore operations governance and vendor management
- Have a good understanding on control awareness and
- Ability to manage remote teams and manage large scale process migration projects and process improvement initiatives
- Strong background in change management, process transformation, and operational risk management
- Demonstrated expertise in establishing and managing governance frameworks, SLAs, and performance metrics
- Excellent communication, analysis and coordination skills with 8 to 15 years of relevant managerial experiences.
