We are partnering with a leading global organisation to hire a Head of IT Service Delivery to lead enterprise‑wide IT service delivery and IT operations across a complex hybrid infrastructure environment. As the Head of IT Service Delivery, you will be responsible for IT service management, IT operations, incident resolution, and continuous improvement of technology services that support business‑critical functions across multiple regions.
This senior IT Service Delivery leadership role is ideal for an experienced IT operations / IT service management professional who can drive service stability, uplift processes, and build a high‑performing IT service delivery function in a fast‑paced enterprise setting.
Key responsibilities include but are not limited to:
- Lead day‑to‑day IT service delivery and IT operations across infrastructure, platforms, and end‑user services, ensuring technology services remain stable, reliable, and well supported
- Own and enhance IT service management disciplines (e.g. incident handling, major incident response, problem follow‑up, change coordination, request fulfilment, and operational knowledge)
- Work closely with infrastructure, cloud, cyber, and platform teams to standardise service workflows, improve operating models, and drive consistency across the IT service delivery and ITSM lifecycle
- Use data, automation, and tooling to improve IT service performance, reduce manual effort, and strengthen the speed and quality of incident resolution and service restoration
- Build and lead a high‑performing IT service delivery team across time zones, setting clear expectations, developing leadership capability, and promoting a culture of accountability and continuous improvement in IT operations
To qualify for this Head of IT Service Delivery role, you should have:
- 12–15+ years of experience in IT service delivery, IT operations, IT infrastructure support, or enterprise IT service management leadership roles within large organisations
- Strong background in IT service management and IT operations, including hands‑on experience in major incident management, service improvement, and governance across business‑critical environments
- Practical experience with enterprise ITSM platforms (such as ServiceNow or similar), service reporting, workflow optimisation, and the use of automation to improve IT service outcomes
- Exposure to hybrid infrastructure environments (on‑premise, cloud, containers, and modern platforms) and collaborative ways of working with engineering, cloud, and cyber teams
- Excellent communication and stakeholder management skills, with the ability to influence senior technology leaders, business stakeholders, and global operations teams
This is an excellent opportunity for a Head of IT Service Delivery or senior IT operations leader who wants to shape service excellence, operational resilience, and IT service management maturity in a complex global technology environment.
If this sounds like the right next step for you, please apply with your CV or reach out to [Confidential Information] directly for a confidential discussion.
Equal Opportunity Statement
TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
