Role Summary
We are looking for an experienced IT leader to drive the strategy, delivery, and support of business applications across the region.
This role works closely with business leaders to improve efficiency, reduce costs, and support growth through the right use of technology. You will also ensure smooth day-to-day operations by aligning team capacity, improving processes, and engaging with stakeholders.
Key Responsibilities
- Define and drive the IT application strategy for the region
- Work closely with business teams to understand needs and improve systems
- Plan team capacity and ensure resources are aligned to business priorities
- Lead and guide teams on technical standards, delivery approach, and best practices
- Support and develop team members through training and tools
- Track and report delivery progress, KPIs, and performance metrics
- Build strong relationships with internal teams and stakeholders
- Ensure smooth operations by managing incidents, changes, and escalations
- Act as the main point of contact during major system issues
- Support system upgrades, migrations, and transformation projects
- Manage third-party vendors and ensure service quality and cost efficiency
- Identify opportunities for process improvement, cost savings, and innovation
- Ensure systems follow security and compliance requirements
Requirements
- 15+ years of experience in IT applications, preferably in supply chain or logistics
- Strong experience with warehouse management systems (WMS) and related applications (TMS, LMS, YMS, CMS)
- Proven experience in leading and managing high-performing teams
- Experience delivering large IT projects (system upgrades, migrations, transformations)
- Good understanding of supply chain operations and logistics
- Strong project management and stakeholder management skills
- Experience with SQL or data analysis tools is a plus
- Familiarity with Agile ways of working is an advantage
- Bachelor's degree or equivalent
Stakeholders
Internal:
- Regional Leadership
- Global IT teams
- Business Development & Product teams
- Operations and Implementation teams
External:
- Customers
- Third-party vendors
