About the company
Our client is a well-established global financial services organisation operating within the online trading sector, with a strong presence across multiple international markets. The business is technology-led, highly regulated, and focused on delivering secure, reliable, and resilient trading services to clients globally.
As part of its continued growth and technology maturity, the business is looking to appoint a Head of Technology Services to lead a critical global function across trading platform operations, infrastructure, site reliability, technology support, service management, and security operations
The role
The Head of Technology Services will be responsible for ensuring the organisation's production technology environment is stable, secure, scalable, and able to support a fast-moving global trading business.
This role requires a leader who can operate across both strategy and execution — someone who understands mission-critical production environments, can strengthen operational resilience, and can lead teams across infrastructure, site reliability, technology support, observability, and cyber security.
Experience in CFD, FX, online brokerage, trading platforms, capital markets, or similarly complex financial services environments would be highly valuable. Exposure to MT4, MT5, cTrader, proprietary trading platforms, or bridge technologies such as OneZero would be desirable, but not essential.
What you will be doing
- Lead the Technology Services function across production support, infrastructure, site reliability, service management, observability, and security operations.
- Ensure trading platforms, systems, networks, and production environments operate with high availability, resilience, and performance.
- Define and execute the Technology Services strategy in line with broader technology and business objectives.
- Strengthen operational excellence across incident management, change management, problem management, release coordination, and service delivery.
- Improve support structures, escalation paths, ticketing workflows, SLAs, KPIs, and operational reporting.
- Oversee system upgrades, software deployments, maintenance schedules, and production changes with minimal business disruption.
- Drive stronger observability, monitoring, alerting, and service reliability across a 24/5 trading environment.
- Oversee cybersecurity operations, including vulnerability management, access controls, incident response, and technology risk mitigation.
- Partner closely with Engineering, Product, Risk, Compliance, Trading, and business stakeholders to improve resilience and operational efficiency.
- Lead, mentor, and develop high-performing global teams with a culture of accountability, ownership, and continuous improvement.
What we are looking for
- Proven experience in a senior Technology Services, Technology Operations, Infrastructure, Site Reliability, Security, System Observability, Production Support, or IT Operations leadership role.
- Strong background in computer science, software engineering, system design, infrastructure, or equivalent technology leadership experience.
- Experience operating in complex, regulated, or mission-critical technology environments.
- Strong understanding of production environments, including uptime, latency, monitoring, incident response, change control, operational risk, and service performance.
- Experience leading global or geographically distributed technology teams.
- Strong knowledge of infrastructure, networks, systems, cloud services, monitoring, and enterprise technology operations.
- Good understanding of cyber security operations, vulnerability management, access controls, incident response, and technology risk frameworks.
- Strong IT service management experience, including incident, change, problem, and service request management.
- Experience defining and improving SLAs, KPIs, SLOs, SLIs, operational dashboards, and service performance frameworks.
- Strong stakeholder management skills, with the ability to engage senior technology and business leaders.
- Commercially minded, hands-on when needed, and able to balance strategic leadership with operational detail.
- Strong people leadership capability, with a track record of building, mentoring, and developing high-performing teams.
Highly relevant experience
- Experience in CFD, FX, online brokerage, trading platforms, capital markets, or financial services technology.
- Exposure to MT4, MT5, cTrader, proprietary trading platforms, OneZero, bridge providers, liquidity connectivity, pricing, execution, or trading infrastructure.
- Hands-on experience or leadership exposure across tools such as Datadog, Zabbix, OpenTelemetry, Akamai, Azure, Microsoft Defender, AWS, Jira, or Microsoft 365.
- Familiarity with ISO 27001, ITIL, NIST, or similar technology and security frameworks.
- Experience driving technology transformation, automation, observability, or operational maturity programmes.
