HEAD OF IMMERSIVE SYSTEMS & OPERATIONS

About Trinax

Trinax designs and delivers premium, immersive digital experiences - spanning large-format displays, projection mapping, interactive environments, and integrated software-driven systems. Our ambition is to level up the quality and standards of these experiences through AV and Multimedia (AVMM) solutions with consistency, reliability, and technical excellence.

Operations at Trinax should not a support function. It must be a core value creator by leveling up the quality and standards of AVMM while ensuring ideas are buildable, systems are reliable, and experiences perform flawlessly over time.

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Role Overview

This role is for a builder and game-changer, not a caretaker.

The Head of Immersive Systems & Operation is responsible for shaping, leading, and transforming Trinax's Operations function into a high-performance technical organisation capable of supporting increasingly complex, premium, and globally replicable immersive experiences.

The role spans strategy, system design intent, pre-sales solutioning, and on-ground execution - balancing creative ambition with technical rigour, operational excellence, and commercial realism.

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Key Responsibilities

Operations as a Value Creator

- Own and elevate Operations as a strategic enabler, not a cost centre.
- Design operational systems that make immersive experiences:
a. Buildable
b. Reliable
c. Maintainable
d. Scalable
- Set clear quality bars for:
a. Installations
b. System handovers
c. Maintenance and support
- Drive repeatability, consistency, and operational maturity across projects.

Technical & Domain Leadership

- Act as the technical authority across immersive and AV systems, including:
a. Large-format LED walls and displays
b. Projection and projection mapping systems
c. Media servers, show control, sensors, and interactive systems
d. Integrated hardware + software + content + control environments
- Apply system-level thinking, understanding how components interact across:
a. Hardware
b. Software
c. Content
d. Control and monitoring
- Architect and validate solutions - not just deploy equipment - ensuring long-term reliability and maintainability.

Pre-Sales & Commercial Contribution

- Actively support pre-sales, solutioning, and proposal strategy.
- Translate creative concepts into:
a. Credible technical architectures
b. Realistic deployment and maintenance plans
c. Clear cost and risk narratives
- Confidently present technical solutions to:
a. Clients
b. Consultants
c. Partners and vendors
- Bring commercial awareness to decision-making:
a. Cost vs performance trade-offs
b. Scalability
c. Lifecycle and maintenance implications

Design & Creative Collaboration

- Work seamlessly with Creative, Sales, Software, and Innovation teams.
- Elevate ideas by asking: How do we make this impressive, buildable, and reliable - at scale
- Contribute technical creativity, not just constraint-based thinking.
- Ensure design intent translates into operational reality without dilution.

Operational Excellence & Systems

- Build and enforce:
a. Standards
b. SOPs
c. Documentation
d. Knowledge systems
- Drive:
a. Preventive maintenance strategies
b. Diagnostics and monitoring
c. Asset lifecycle planning
- Oversee:
a. Fault and incident management
b. Root-cause analysis
c. Continuous improvement
- Ensure operations comply with:
a. ISO27001-aligned processes
b. WSH requirements
c. Client contractual obligations

Team Transformation & Leadership

- Lead, mentor, and transform our current Field Engineers into specialist system engineers.
- Upskill the team.
- Build a culture of:
a. Technical pride
b. Curiosity
c. Accountability
d. Ownership
- Set clear performance expectations and address underperformance decisively.
- Design manpower models covering:
a. Installations & teardowns
b. Maintenance
c. Events standby
d. After-hours and critical support

Asset, Vendor & Risk Ownership

- Own and maintain accurate, up-to-date asset inventory across all AV and IT equipment.
- Manage asset lifecycle from deployment to decommissioning.
- Coordinate third-party vendors and OEMs for:
a. Servicing
b. Repairs
c. Warranties
d. Escalations
- Serve as Workplace Safety Officer (or key liaison) ensuring safe execution of on-site works.

Strategic Alignment & Future Readiness

- Align Operations with Trinax's shift toward premium, complex, immersive experiences.
- Design operational models that support:
a. Global replication
b. Multi-site deployments
c. Long-term serviceability
- Think 3-5 years ahead, not just project-to-project.

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Required Experience & Skills

Experience

- In AV and Multimedia system integration
- In immersive/experiential technology space
- Executed large-scale display, projection, or interactive environments
- Proven track record of building and leading technical teams.
- Comfortable operating across strategy, design intent, and execution.

Technical Knowledge

- Deep hands-on understanding of:
a. LED walls, displays and projection systems
b. Media servers, show control, sensors
c. Audio systems and signal processing
d. Control and monitoring platforms
- Strong system-level thinking across AV + IT.
- Highly familiar with off-the-shelve solutions and Partners that can elevate our ambitions

Leadership & Communication

- Confident client-facing presenter.
- Able to bridge creative ambition with technical and operational reality.
- Decisive, structured, and calm under pressure.

Qualifications

- Diploma or Degree in Electrical, Electronics, IT, Engineering, or related discipline.
- Workplace Safety Officer certification preferred.
- ITIL or operations-related certification is an advantage.

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Why Join Trinax

- Lead operations for large-scale, immersive and interactive AVMM systems.
- Work closely with a skilled technical team and diverse clients.
- Play a key role in ensuring the success and reliability of high-impact installations.
- Be part of a company at the intersection of technology, creativity, and experience design.