Head of HR Shared Services

Head of HR Shared Services | Leads a Team | Success Factors | Base: SGD 180k/annum

The Frazer Jones team is pleased to be partnering with a prominent Singapore headquartered organisation to appoint a Head of HR Shared Services. This HR Shared Services lead is responsible for leading, scaling, and optimising the organisation's HR Shared Services function, ensuring the efficient delivery of end‑to‑end HR operations. This role oversees service delivery across payroll, HR systems, employee lifecycle processes, compliance, and data governance, while driving continuous improvement, digital enablement, and a best‑in‑class employee experience. This role will be expected to partner closely with the wider HR team comprising of HRBPs, Centres of Excellence (COEs), as well as other functions: Finance, IT, and business leaders to ensure alignment of HR operations with organisational strategy to build a scalable, modern HR services infrastructure. This is a full‑time, permanent position based in Singapore (5 days onsite).

Key Responsibilities

In this role, you will be responsible for leading HR Shared Services for a large and diverse workforce of over 3,500 employees. The role is also responsible for leading a team managing payroll operations. Alongside payroll, you will oversee the governance of HR compliance and policies, strengthening internal controls, audit readiness, and policy harmonisation. A key component of the role involves leading the organisation's HR technology agenda as well, particularly in optimising and structuring SAP SuccessFactors to support efficient workflows, reliable data management, and consistent system‑driven governance.

Ideal Profile

The ideal candidate is an experienced HR Shared Services/HR Operations leader operating at the Senior Manager/Assistant Director level within large, complex organisations. You should bring deep expertise in payroll operations, compliance, HR policy governance, and HR systems, particularly with SAP SuccessFactors and a strong understanding of how to build scalable, well‑structured HR processes across sizeable and diverse employee populations. Strong stakeholder management skills are essential. You will thrive in this role if you are forward‑looking, systems‑centric, and comfortable with navigating structures, frameworks, and ways of working that raise the operational and governance bar for the entire HR function.

Location: East, Singapore (5 days onsite)

Additional Information: Due to a high volume of applications, kindly note that only shortlisted candidates will be contacted. We sincerely thank you for your interest and look forward to connecting for future relevant opportunities.

EA License No: 17S8475

Registration Number: R1985566