Head of High-end Business, WFJ, SEAA & SG

Why This Mission:

The High-end segment, encompassing HighJewelryand HauteHorlogerie, is a key category that CHANEL hashigh ambitionsto develop in the mid-term. Our goal is to become one of the key leading highjewelrybrands in the market as well as the referent brand for feminine high-end watches.

In this context, it is essential that wedrive high end business development,ensurehighendevents orchestration across markets, andprovide our clients and prospects with the most distinctive and ultimate luxury experience, that only CHANEL can offer.

Impact You Can CreateInTheRole:

Reporting to the Director, Watches and FineJewelry, SEAA, this role will play a pivotal part in shaping high-end product and assortment strategy and elevating the high-end client experience to the highest standards,driving the after-sales service process and standards, and leading retail excellence in high-end.ByrecognisingSingaporeas a central hub for high-end business inSEAA, this role has the advantage by capitalising on Singapore's influence and distinctive capabilities,testingnew ideas and sharingbest practices from Singapore,ensuringevery key touch point with the brand is maximised in a relevant and targeted manner, maintaining continuity and full coherence with the Watch and PreciousJewelryand Fashion client journeys throughout SEAA.

CLIENT & EXPERTISE DEVELOPMENT

• Design, develop and support the implementation of theregionalUltimate High end client journey at CHANELfrom prospection, conversion/recruitment, to retention, reactivation,loyalizationand upgrade

• Collaborate withFashionteamto co-driveclienteling. Integrate the High-End category and experience as part of the Fashion VIC and Elite client journeyinSEAA & SG, in fullsynergyand partnership with Fashion division

• Analyzeclient & competitor intelligence, extract insights from the intelligence to guidefuture plansand actions

• Lead the client gifting strategy and guidelines for High-End inSEAA & SG, in fullcoherence and continuity with WFJ and Fashion offer

• Lead high endexpertisedevelopment and close the high-end capability gaps in markets, and support market upskillingby workingclosely with Global, Regional and Market Learning and retail development team

EVENTS

• Orchestratehigh endevents with markets to ensureflawlessexecution

• Defineeventsstrategy and priorities, and manageeventsplan as part of WFJhigh-endorchestration across 3 networks

• Organize and drive the planning of the High-endregional event as Project lead in collaboration with market hosting the event: venue, concept adaptation, production agency selection, budget, sales and ROI, schedule, retail preparation, private viewings organization, entertainment/gala dinner

• Drivenew ideasand formulatebest practicesacross Regions and Global

• Develop close understanding of markethigh endcontext and needs,reflect markethigh endVM and events needs to global

You areEnergisedby

• Being the ambassador of the ultimate luxury category in Chanel

• Leadingand collaboratingwith diverse teams at all levels of organization

• Thinking innovatively ofdifferent waysto approach projects & challenges,leveraginginsights, data, and strategic planning

• Being agile,flexibleand able to deal withambiguity

• Leadingcourageously and able to challenge the status quo

• Influencing critical topics andfacilitatingmeaningful conversations in a non-hierarchal way

• Building and leading teams aligned with a shared vision

• Working in a highly collaborative and matrixed environment

What You Will Bring

• VIC Mindset and capabilities to connect with high-net-worth clients

• Strong inspirations with diversified knowledge on arts, travels, movies,sportsand cultures

• Passion and with charisma

• Strong story-telling ability aboutjewelry, art, and lifestyle

• Commercial and business driven mindset and capabilities

• Excellent business acumen and retail sensitivity

• Strong entrepreneurship spirit

• Strong analytic skills and be strategic and visionary

• Exceptional strategic thinking and planning, passion forluxury retail andWFJ

• Multi-cultural sensitivity

• Demonstrated experiences as a people manager,performance-mindedand guiding teams through transformation

Key Measurement of Impact

• Achievement of high-end sales vs budget.

• Sufficient number ofmodel stock and the productivity increase through shortening the To-be-invoice period and the protection of the pieces

• Develop and grow of the high-end client base in the number ofrecruitment, conversion from fashion client base, retention of the existing clients, upgrade the client segments.

• Growth of the number of high-end selling staff and the GrandVendeurs

• Event sales ROI and the achievement in the image building,communicationand the client experience.