About the role:
We are a leading global crypto exchange with a global licensing footprint and strong growth momentum. As part of our next phase of expansion, we are hiring a Head of Fiat to oversee and scale our global fiat business, with a strong emphasis on operations, execution, and infrastructure build-out.
This is a senior leadership role for someone who has deep fiat/payment operations expertise, has led large teams, and can operate at both strategic and hands-on levels in a fast-moving, regulated environment.
Key Responsibilities:
- Own the end-to-end fiat business, with primary accountability for operational excellence, stability, scalability, and efficiency.
- Lead and scale large, cross-functional fiat operations teams across regions.
- Oversee and manage merchant partnerships, including onboarding, integration, performance management, and issue resolution.
- Drive API integrations with payment partners, PSPs, banks, and external vendors.
- Manage and optimize fiat on/off-ramp operations, including third-party fiat service providers and fiat outsourcing models.
- Build and expand card payment channels (debit/credit cards) and alternative payment methods.
- Establish and deepen banking relationships across multiple jurisdictions, ensuring operational robustness and compliance alignment.
- Work closely with Compliance, Risk, Product, Tech, and Finance teams to ensure fiat flows meet regulatory, risk, and user experience requirements.
- Continuously improve processes, SLAs, controls, and cost efficiency across the fiat stack.
Requirements:
- 10+ years of experience in payments, banking, fintech, or crypto, with a strong focus on fiat/payment operations.
- Prior experience at a top-tier crypto exchange is required, with direct ownership of fiat, payments, or related operational functions.
- Proven experience leading large teams (regional or global), with strong people management and execution capabilities.
- Deep understanding of payment rails, card networks, banking integrations, PSPs, and merchant acquiring.
- Hands-on experience with API-based integrations and operational payment workflows.
- Experience working in regulated environments; crypto exchange or digital asset experience is a strong plus.
- Strong stakeholder management skills, able to work with external partners, banks, and internal senior leadership.
- Comfortable operating in a fast-growth, high-accountability environment.
