Head of Estates & Operations

About the role:

1. Estate Management Leadership

. Lead global estate operations across markets, hubs, and lease administration.

. Oversee day-to-day performance, stability, and risk across the portfolio.

. Deliver consistent outcomes while managing local market complexities.

2. Market & Hub Operations

. Manage market and hub teams with clear roles, workflows, and service standards.

. Ensure effective stakeholder, landlord, and regulatory management in-market.

. Drive efficient, control-driven processes within hubs.

3. Risk, Control & Governance

. Own estate operational risk and governance frameworks.

. Lead reporting, issue resolution, and escalation processes.

. Ensure delivery is controlled, auditable, and aligned with stakeholders.

4. Landlord & Compliance Oversight

. Ensure landlord compliance with statutory and safety obligations.

. Manage escalation and remediation of non-performance.

5. Lease Administration & Data Management

. Oversee lease administration, critical dates, renewals, and documentation.

. Ensure accuracy and integrity of estate and lease data for reporting and decision-making.

6. BAU, Transition & Improvement

. Drive operational excellence, continuity, and continuous improvement.

. Lead transition activities alongside BAU operations.

7. People & Partner Management

. Build team capability, accountability, and performance standards.

. Manage partner relationships supporting estate operations.

8. Operational Excellence & Collaboration

. Support workplace strategy by identifying risks and service gaps.

. Collaborate across teams to resolve issues and enhance service delivery.

. Maintain high standards of safety, compliance, and workplace experience.

. Support events, stakeholder engagements, and site operations as needed.

About you:

Key Competencies

. Strong, composed leader able to manage operational complexity through teams.

. Disciplined in risk, governance, and data integrity.

. Balances global consistency with local market needs.

. Confident advising senior stakeholders with clear, practical judgement.

Success in Role

. Stable, well-controlled estate operations across markets and hubs.

. Strong lease administration discipline and data integrity.

. Improved reporting, workflows, and escalation management.

. Market teams focused on stakeholder management hubs driving efficiency and quality.

Experience & Education

. Extensive leadership experience in estate/property management across complex portfolios.

. Proven track record managing distributed market and hub teams.

. Strong background in operational control (lease admin, data, reporting, governance).

. Experience in regulated, risk-driven environments.

. Demonstrated ability to improve operating models while maintaining BAU stability.

Why join Cushman & Wakefield

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

. Being part of a growing global company

. Career development and a promote from within culture

. An organisation committed to Diversity and Inclusion

. We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.