Key Responsibilities:
Strategic Leadership
- Define and execute the technology strategy for digital banking as part of a broad modernisation program.
- Shape multi-year roadmaps balancing innovation, stability, security, scalability, and cost efficiency.
- Drive platform convergence and reuse while enabling domain-specific capabilities that enhance customer experiences.
Budget, Vendor & Portfolio Management
- Oversee program and portfolio planning, dependency management, and release governance.
- Own prioritization, estimation frameworks, capacity planning, and delivery outcomes across digital banking initiatives.
- Manage strategic vendor relationships, contingent workforce, and offshore delivery centers.
- Ensure transparency on progress, risks, dependencies, and benefits realization.
Delivery and Engineering Oversight
- Optimize delivery processes across SDLC using AI-driven tools, best practices, and estimation models.
- Lead delivery across mobile, web, engagement systems, workflow platforms, APIs, and integration layers.
- Enforce modern engineering practices (Agile, Microservices, Containerization, DevSecOps, CI/CD, SRE) to ensure high availability, resilience, and performance.
Digital Architecture, Platforms, and Modernisation
- Set architectural direction in partnership with Enterprise Architecture.
- Lead modernization initiatives including cloud-native adoption, event-driven architecture, domain-driven design, microservices, containers, and API integration.
- Champion shared platforms and common services to accelerate delivery and reduce complexity.
Stakeholder Management
- Serve as a trusted technology partner to senior leaders across Technology & Operations, Retail, Wholesale, and Group functions.
- Provide input on product launches, technical feasibility, delivery roadmaps, partnerships, and market expansion.
- Influence at executive level with a focus on business outcomes and customer impact.
Team Leadership
- Recruit, develop, and retain top technical talent.
- Foster a culture of engineering excellence, accountability, innovation, and continuous improvement.
- Drive capability development, role clarity, and career pathways for engineering chapters, tribe leads, and delivery teams.
Risk, Security & Regulatory Excellence
- Ensure compliance with MAS and global regulatory standards for resilience, data protection, and auditability.
- Embed security-by-design and privacy-by-design principles.
- Collaborate with Technology Risk, Cyber Security, Infrastructure, and Compliance teams to proactively manage risks.
Qualifications:
- 15+ years of experience in digital delivery leadership within large financial institutions or technology organizations.
- Proven ability to build and run delivery at scale (500+ engineers) across on-shore/off-shore and multiple geographies, preferably ASEAN and China.
- Strong understanding of Retail and Wholesale Banking processes, digital platforms, and emerging technologies.
- Hands-on experience with program management, estimation, Disciplined Agile, SAFe, and Waterfall methodologies.
- Proven track record in uplifting modern engineering standards (architecture, DevOps, test automation, performance, security) and maturing SRE/observability.
- Hands-on production support leadership with measurable outcomes in stability, MTTR, and release reliability.
- Talent development experience in scaling leaders of leaders across global delivery teams.
