- Opportunity to lead and grow in a startup environment
- Career acceleration through diverse responsibilities
About Our Client
Our client is a premier gymnastics academy dedicated to delivering world-class training, exceptional service, and a transformative experience for every student. With a focus on excellence, structure, and innovation, the academy offers a meticulously designed gymnastics program led by experienced coaches and supported by state-of-the-art facilities.
Job Description
Leadership & Team Management
- Coach and inspire a customer service team to deliver exceptional service and drive sales
- Set clear goals and foster a culture of continuous improvement
- Design training programs and standardize best practices through a Customer Service Handbook
- Collaborate with leadership on planning, forecasting, and team performance
Operations & Reporting
- Oversee CRM and POS systems to ensure smooth customer life cycle management
- Identify workflow gaps and lead automation initiatives
- Report on service performance, and team productivity
The Successful Applicant
Role
We are looking for a Head of Customer Service Lead who is driven, resourceful and eager to lead. You should possess the following qualities to thrive in the role:
- A confident communicator with strong interpersonal and problem-solving skills
- A self-starter who thrives in dynamic environments and enjoys wearing multiple hats
- Comfortable with data and eager to learn tools like CRM, POS, and Excel
- Experience in customer-facing roles (e.g., hospitality, education, airlines, concierge) is a plus
- Leadership experience or potential to lead is highly valued
What's on Offer
- Permanent position with accelerated growth opportunities.
- Chance to make a meaningful impact in the enrichment services industry.
- Supportive and professional work culture.
If you are ready to take on this exciting challenge as Head of Customer Service, we encourage you to apply today!
Contact: Audrey Ang (Lic No:R22111098/ EA no: 18C9065)
Quote job ref: JN-102025-6867954
Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.
