Kenvue Is Currently Recruiting For a
Head of Customer Development, Metro Asia
What We Do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage and have brilliant opportunities waiting for you! Join us in shaping our futureand yours. For more information, click here.
Role Reports To
Area Managing Director Metro Asia
Location:
Asia Pacific, Singapore, Singapore, Singapore
Work Location:
Fully Onsite
What You Will Do
Metro Asia Customer Development Director, is a pivotal leadership position responsible for driving the strategic direction and execution of channel activities within the Metro Asia region. This role encompasses the management of customer priorities, the development and implementation of the Channel Activity Plan, and the consolidation and review of market plans. Additionally, the Director will oversee necessary amendments and reworks of plans to ensure alignment with overall business objectives. As a people manager, the Director will lead a team comprising the MA E-commerce Lead, Customer Analytics, and Corporate Channel Plan roles.
Lead Sales priority setting, capability development, and execution, partnering with markets to deliver on key Commercial Development priorities including Perfect Store and RGM.
Key Responsibilities
Strategic Planning and Execution:
- Develop and drive the Channel Activity Plan in alignment with the overall commercial strategy and customer priorities.
- Ensure the effective execution of channel activities across the Metro Asia region, including e-commerce, customer analytics, and corporate channel plans.
Market Plan Consolidation And Review
- Consolidate market plans from various regions within Metro Asia to create a cohesive and comprehensive strategy.
- Regularly review market plans to assess performance, identify gaps, and recommend adjustments as needed.
Customer Priorities
- Engage with key customers to understand their needs and priorities, and ensure these are reflected in the channel strategies and plans.
- Develop and maintain strong relationships with customers to drive customer satisfaction and business growth.
Plan Amendment And Rework
- Monitor the effectiveness of current strategies and market plans, making necessary amendments or reworks to optimize performance.
- Collaborate with internal stakeholders to implement changes and ensure seamless execution.
People Management
- Lead and manage a team of direct reports, including the MA E-commerce Lead, Customer Analytics, and Corporate Channel Plan roles.
- Provide guidance, mentorship, and development opportunities to team members, fostering a high-performance culture.
Cross-Functional Collaboration
- Work closely with cross-functional teams, including marketing, sales, finance, and operations, to ensure alignment and support for channel initiatives.
- Facilitate effective communication and collaboration across departments to drive success.
Performance Tracking And Reporting
- Establish KPIs and metrics to measure the effectiveness of channel activities and market plans.
- Provide regular reports and updates to the Commercial Head, Metro Asia, highlighting key achievements, challenges, and areas for improvement.
Required Qualifications
What we are looking for
- Master's degree or equivalent advanced education in a relevant field.
- 10-12 years of progressive leadership experience in customer development, sales administration, or related roles.
- Proven track record of managing multiple teams and driving cross-functional collaboration.
- Extensive experience across sales, operations, and category management with strategic integration capabilities.
- Demonstrated ability to recruit, develop, and empower high-performing teams aligned with business plans.
- Strong capability to engage and influence multiple levels of customer management and internal stakeholders.
Desired Qualifications
- Exceptional strategic thinking skills, with the ability to translate complex market data into actionable business strategies.
- Demonstrated expertise in leading diverse teams and managing high-impact projects within dynamic, fast-paced environments.
- Proficiency in leveraging advanced analytics and CRM platforms to optimize customer acquisition and retention.
- Outstanding communication and negotiation skills, capable of influencing stakeholders at all organizational levels.
- In-depth knowledge of the consumer products industry, including category management, brand strategy, and competitive landscape.
- Exceptional communication skills with the ability to craft and convey complex selling strategies addressing diverse market channels.
- Proficient in prioritizing and resolving competing demands within teams and customer portfolios.
- Leadership style characterized by openness, accessibility, and consistent achievement of positive business outcomes.
- Advanced proficiency in MS Office suite, database management, and relevant web applications to support sales analytics and reporting.
What's In It For You
- Competitive Benefit Package*
- Paid Company Holidays, Paid Vacation, Volunteer Time & More!
- Learning & Development Opportunities
- Kenvuer Impact Networks
- This list could vary based on location/region
- Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
