Key Responsibilities
Internal Academy Strategy & Governance
- Design and implement the company's Internal Academy aligned with business goals and workforce development needs.
- Build a structured learning framework covering:
- Frontline operational training
- Store management capability development
- Store Leadership development pathways
- Establish governance models, learning standards, and capability frameworks across the organization.
- Develop annual learning roadmaps and budget plans.
Learning Framework & Curriculum Development
- Develop competency-based learning pathways for different roles across store partners and operations.
- Partner with business leaders to identify skill gaps and capability priorities.
- Lead the selection, design, and implementation of the company's Learning Management System (LMS) or digital learning platform.
Training Delivery & Learning Operations
- Oversee execution of training programs across the organization.
- Manage internal trainers, facilitators, and learning partners.
- Standardize training delivery for multi-location operations.
- Ensure consistent quality and operational relevance of training content.
Store Leadership & Talent Development
- Implement programs for future leaders and high-potential employees.
- Support succession planning through capability development programs.
Learning Analytics & Impact Measurement
- Establish indicators and metrics to measure learning effectiveness.
- Use data analytics to continuously improve programs and learning experiences.
Stakeholder Collaboration
- Partner with Operations, Leadership Teams, and HR Business Partners to ensure learning initiatives address real business needs.
- Collaborate with external vendors, training providers, and technology partners where necessary.
- Promote a culture of continuous learning across the organization.
Role Requirements:
- Relevant education in Retail Management and/or Operations, Business Administration, Education, or related fields
- Extensive years of experience in F&B related operations managing large-scale training for multi-location operations.
- Proven experience building or leading an Internal Academy / Corporate University.
- Hands-on experience implementing LMS or digital learning platforms.
- Experience designing learning frameworks and competency models.
- Prior experience in retail, F&B, hospitality, or other high-volume workforce industries is highly preferred.
