As Head of Business Enablement & Performance, you will lead the business enablement and performance strategy for the HNW segment, ensuring frontline teams have the tools, insights, and capabilities to deliver superior client outcomes and achieve revenue targets. This role combines sales effectiveness, performance analytics, and strategic enablement to optimize productivity and growth on a day-to-day basis.
- Owner of HNW Operating Model and Infrastructure including Policy, Process and System Development
- Program leader for HNW in conjunction with other strategic and BAU change projects
- Project management to Group HNW and OCBC Group collaborations
- Manage HNW capital and investment budget and provide enterprise oversight on HNW cross-functional financial tracking
- Oversee HNW Centre of Excellence (a cross-functional shared resourcing team across Life Operations, Risk, Underwriting, and Pricing).
- Oversee HNW new business and case management, including overseeing HNW new business process and procedures, partner with distribution channel BDM and specialist teams in ensuring HNW cases are processed at industry leading standards.
- Develop client engagement frameworks, and best-practice toolkits for HNW acquisition and deepening.
- Drive data-driven decision-making through advanced analytics and insights.
- Ensure that HNW projects are executed successfully and resourced sufficiently and Change Management efforts are executed in line with channel strategy
- Ensure all enablement materials and processes comply with regulatory standards (e.g., MAS)
- Maintain robust documentation and audit trails for training and performance programs.
- Supports in Annual Business Planning and other Business Management Presentation where required
- Bachelor's degree in business, Finance, or related field; MBA or CFA preferred.
- 15 years in wealth management/ private banking, with strong exposure to sales enablement and performance management.
- Proven leadership in driving productivity and transformation in HNW segments.
- Deep understanding of HNW client needs and revenue drivers.
- Strong stakeholder management and influencing skills
How You Succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Centre
Job
Premier Wealth
