Manage and drive performance of Key Account Sales Team channel in the country.
Develop plan and targets for Key Account Sales Team based on country targets/KPI.
Drive implementation of effective Sales tools and processes in the country.
Prepare and communicate the long-term sales strategy and/or plan annual sales forecast for the respective department.
Deliver financial results in line with agreed revenue & margin budgets and targets.
Drive performance improvement of Key Account group to achieve Sales KPI.
Plan and manage the portfolio of accounts of the Key Account Team.
Ensure that Key Account activities are aligned with global/regional sector strategy
Invest in critical relationships between CSI/MNC/SC Customers and DGF organization.
Provide industry expertise to the team and management.
Be the point of escalation for all commercial / operational matters within the team.
Provide leadership and manage expectations to team of Sales/Key Account Managers
Groom and train junior staff for continuity plans.
Support and facilitate Sales skills/process training.
Provide coaching to staff and manage sales performance.
Manage the engagement with regional team as well as internal Product Groups.
Perform general administrative functions and maintenance of staff discipline, leave application and involvement in annual budgeting process.
YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:
Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP monthly performance reviews with customers
Experienced in managing and developing a team of account managers
Good understanding of sector trends in the freight forwarding industry
Well developed communication and presentation skills
Diploma/ degree with more than 8-10 years of relevant working experience in a MNC environment
