Head of Boutique, WFJ

Client-Centric Excellence

Drive aclientelingstrategy that deepens relationships with top clients, expands WFJ opportunities across Fashion clienteles andtravelling clients, and ensures every client touchpoint reflects CHANEL's service standards. Leverage CEM data, clientinsightsand market intelligence to strengthen engagement,conversionand long-term loyalty, while ensuring after-sales, complaints and service recovery are handled with excellence.

High-End Business Responsibility

Translate CHANEL's High-End business strategy into clear boutique priorities and action plans. Partner with the High-End business team to build the team's confidence in High Jewelry selling,identifyclient potential beyond event periods, and convert appointments,eventsand follow-ups into sustainable business growth.

Merchandise & Inventory Mastery
Collaborate with cross-functional teams tooptimizeproduct assortment, stock flow, and inventory accuracy. Inspire the team with each collection's story and ensure efficient stockroom-to-shopfloorprocesses.

Performance & KPI Focus
Demonstrate business ownership.Lead the team to exceed sales targets through data-driven actions, client outreach, and service incentives. Monitordaily/ weekly/ monthly salesperformance,variance analysis, annual/category target setting, sell-through, incentiverecommendations, andclientelingindicators.Partner with management toalign ongoals and growth strategies.

Operational Excellence
Ensure smooth daily operations,accuratereporting, and compliance with all procedures. Adapt staffing to traffic patterns and share market insights to support business decisions.Responsible forsafeguarding assets, service/repair follow-up, and disciplinedcompliance.

Strategic Partnerships
Champion One House collaboration across WFJ, Fashion and Fragrance & Beauty, as well as Styling, VM, Merchandising, Marketing,Learningand Insights. Build strong internal networks to grow WFJ influence across the boutique ecosystem, strengthen cross-metiercapabilitiesand deliver shared business priorities.

You are Energized by:

• Creating exceptional client experiences that reflect the elegance and timelessness of CHANEL.

• Inspiring and developing boutique teams to reach their full potential through coaching, feedback, and empowerment.

• Upholding the brand's image through meticulous attention to visual merchandising, boutique presentation, and team grooming.

• Building meaningful relationships with clients, colleagues, and external partners to foster loyalty and trust.

• Drivingperformance andresults through strategic thinking, data-driven decisions, and a passion for excellence.

• Collaborating across functions to bring collections to life and ensure seamless boutique operations.

• Championing innovation and continuous improvement in service, product presentation, and team engagement.

• Leading with purpose and authenticity, embodying the CHANEL spirit in every interaction.

What You Will Bring

• A university degree in any discipline, withminimum10years of experience leading large teams in dynamic environments.

• Strong exposure to luxury retail,with experience leading watches &fine jewelrywith a deep appreciation for brand heritage and client experience.Experience in leading Fashion business is an advantage.

• GIA as a plus,excellentbusiness analytics, strategic thinking, agility, relationship-buildingcompetencies,withabilityto navigate matrix stakeholders.

• Proven leadership capabilities, witha track recordof inspiring, coaching, and developing high-performing teams.

• Exceptional communication and interpersonal skills, with a natural ability to connect with clients and colleagues.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity,complementarityand effectiveness of our teams. We strongly encourage your application, as we value the perspective,experienceand potential you could bring to CHANEL.