Job Description
The Head of Bancassurance is responsible for overseeing the consumer and commercial general insurance working with an established bank in Singapore to lead and develop strategies to drive general insurance sales to meet the business objective and customers needs.
Key Accountabilities:
- Monthly and annual Bancassurance sales budgets, including commitment to partners.
- Devise and execute customer/product propositions/strategies to increase growth within Retail, Commercial and Private bank segments.
- Focus on customer journeys and engagement in areas such as customer service and satisfaction.
- Drive key strategic ambitions particularly in Digital deliveries across channels and segments.
- Establish and strengthen key relationships with both internal and external partners.
Job Duties & responsibilities:
- Achieve annual budget volume and partner / customer service / satisfaction objectives.
- Develop, implement, and execute annual business and strategic plans through a customer journey-based proposition methodology to meet above objectives.
- Design, support, lead and effectively influencing and partnering internal and external stakeholders to achieve the above objectives.
- Work closely with e-channel teams to implement effective digital marketing and consumer self-directed sales strategies.
- Build, develop, and lead distribution, product, and sales teams to support planned growth in the Bancassurance business.
- Work closely with partners to develop and implement customer value propositions to meet consumer needs in areas of general insurance.
- Accelerate growth of Bancassurance with our bank partner's distribution channels, including digital distribution.
Experience The ideal candidate will have a minimum of 15 years progressive experience in managing and leading a business unit responsible for achieving financial sales and service performance objectives through a customer needs-based sales approach. The successful candidate will have successful multi-channel sales and distribution support experience including face to face, advisory and ideally a strong level of experience/understanding in alternative and digital sales. Demonstrable experience in strategic business planning and managing third party partnerships will also be expected.
Work Relationship
- Reporting directly to the Division Head of Distribution and Regional Head of DBS Partnership, the ideal candidate will have excellent interpersonal relationship skills, with an ability to carry self in senior executive meetings and presentations. The candidate will possess strong influencing skills with a collaborative mind-set to work with third party partners to obtain win-win outcomes with all stakeholders.
- The ideal candidate will need to manage Bancassurance partners, internal product groups and work closely with Regional Office functions and Digital channel teams to achieve sales and service Bancassurance objectives.
What you will need:
- Degree in Business, Finance, Banking, Marketing or equivalent
- At least 15 years of insurance experience
- Ability to identify business gaps and propose solutions to improve/increase production.
- Proven track record in bancassurance preferred.
- Practical hands-on leadership skills
- Excellent interpersonal skills with ability to relate at different levels.
- Experience in a banking environment is a plus.
- Self -motivated, creative, driven, and resourceful
- Insurance certifications (CGI,BCP, PGI) are required.
