Head, IT

Overview

We are a travel company undergoing a comprehensive technology transformation, replacing legacy systems with an integrated, AI-powered platform spanning POS, operations, planning, and back-office functions. We seek an experienced IT Head to lead this transition, oversee daily IT operations, and ensure our technology stack drives efficiency, cost reduction, and enhanced productivity.

Key Responsibilities:

Systems Integration & Transformation

• Lead the end-to-end implementation of a new integrated system covering POS, operations, planning, and back-office suites.

• Manage migration from legacy systems to modern, cloud-based solutions, ensuring minimal disruption to business operations.

• Collaborate with vendors and internal stakeholders to design, customize, and deploy AI-driven tools for automation and analytics.

IT Operations & Infrastructure

• Oversee network security, data backups, disaster recovery, and compliance with industry standards.

• Manage hardware, software, and cloud resources to support scalable growth and operational resilience.

• Provide technical support and troubleshooting for staff, ensuring swift resolution of issues impacting customer-facing or internal processes.

AI & Innovation

• Identify opportunities to leverage AI for cost reduction, predictive analytics, and process automation (e.g., dynamic pricing, inventory management, customer service chatbots).

• Implement tools for real-time data sync between departments, enabling seamless coordination between sales, inventory, and financial systems.

Team Leadership & Strategy

• Develop and execute an IT roadmap aligned with business goals, including budgeting, resource allocation, and performance metrics.

• Mentor and manage IT staff, fostering a culture of continuous improvement and accountability.

• Partner with executive leadership to communicate IT initiatives, risks, and outcomes.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field Master's or certifications (e.g., ITIL, PMP, AWS) a plus.

• 10 to 15 years of IT management experience, preferably in travel, hospitality, or retail sectors.

• Proven track record in managing large-scale system migrations and integrated POS deployments.

• Expertise in cloud infrastructure (AWS/Azure), databases, APIs, and security protocols.

• Familiarity with AI tools and their practical applications in business automation.

• Strong leadership, communication, and project management skills.

Benefits

• Competitive salary and performance bonuses.

• Professional development opportunities.

This role is critical to our evolution into a agile, data-driven travel company. If you thrive in transformative environments and excel at bridging technology with business outcomes, we encourage you to apply.