We are seeking a Head, Agency & FA Channels to join our Sales & Channel Management Group (SMG) in Singapore. This role will lead regional Agency and Financial Adviser (FA) transformation initiatives across Daiichi Life Asia Pacific, partnering closely with regional functions and business units to build productive, professional, and sustainable distribution channels. The successful candidate will drive channel strategies from design through implementation, ensuring adoption, execution, and measurable business outcomes.
Key Responsibilities
Lead Transformation Roadmaps and Channel Architecture
- Own Agency and FA transformation strategies, roadmaps, and outcomes for assigned markets.
- Shape channel architecture, segmentation, operating models, and sustainable economics.
- Translate strategic priorities into structured initiatives, milestones, governance frameworks, and ownership plans.
Enhance Productivity and Force Quality
- Lead Core Financial Consultant (FC) and FA productivity uplift.
- Strengthen recruitment quality, activation, retention, and professional sales practices.
- Improve quality business, persistency, and field governance through effective management systems.
Strengthen Leadership and Distribution Management
- Develop Agency leaders, Business Directors, and management capabilities.
- Build leadership pipelines, improve spans of control, and strengthen coaching and execution accountability.
- Support the adoption of relevant playbooks, development pathways, and performance disciplines.
Drive Market Execution and Governance
- Lead business diagnostics and partner with business units on high-impact transformation initiatives.
- Align stakeholders, address implementation challenges, and escalate risks through established governance processes.
- Capture market learnings and transform successful practices into scalable regional assets.
Deliver Sustainable Business Outcomes
- Drive improvements in productivity, recruitment quality, activation, and the mix of active and core representatives.
- Strengthen leadership bench strength, span of control, persistency, and quality business outcomes.
- Monitor FA channel performance and sustainable channel economics
What We're Looking For
- University degree or equivalent relevant professional experience. Postgraduate or professional qualifications are advantageous.
- At least 15 years of substantial Agency and/or Financial Adviser leadership experience in the life insurance industry at local or regional level.
- Strong knowledge of agency architecture, segmentation, recruitment, activation, productivity, leadership systems, and persistency.
- Proven ability to lead field transformation initiatives and influence senior business-unit stakeholders.
- Strong commercial and analytical ability to connect field activity with business economics and customer outcomes.
- Excellent facilitation, coaching, change leadership, and cross-cultural communication skills.
- Ability to translate strategy into clear accountabilities, operating rhythms, and measurable outcomes.
- Demonstrated outcome ownership, enterprise collaboration, and cultural sensitivity.
- Strong analytical discipline, practical execution capabilities, and commitment to continuous learning.
- Sound judgement and the ability to provide constructive challenge.
- Willingness to travel regionally when required.
