Haulier Operation Assistant

1. Job scheduling & coordination

• Arrange truck trips for container pick-up and delivery

• Coordinate with drivers, customers, and port terminals (e.g., PSA in Singapore)

• Assign jobs to drivers based on availability and priority

2. Documentation handling

• Prepare delivery orders (DO), job orders, and transport documents

• Submit and track container release/return documents

• Ensure paperwork matches shipment details

3. Container / trip tracking

• Monitor container movements (in/out of port, depot, customer site)

• Update internal system on job status (picked up, delivered, delayed, etc.)

4. Communication

• Liaise with drivers on route instructions and timing

• Communicate with shipping agents, freight forwarders, and customers on delays or changes

5. Basic problem-solving

• Handle issues like delays at port, missing containers, breakdowns, or schedule changes

• Re-arrange transport plans when needed

6. Administrative support

• Data entry into transport management systems

• Filing and reporting of daily operations

Job Requirements

• Passionate in customer service with a friendly personality and positive attitude prior logistics service experience is an advantage

• Minimum O-Level qualification or equivalent, with adequate written English skills

• Good phone etiquette with strong communication, problem-solving, and organizational skills

• Able to work independently and handle issues related to delivery delays and customer complaints

• Customer service oriented, proactive, and a strong team player willing to take initiative and responsibility

• All entry-level applicants are welcome for interview